Maitre D' / Front Desk Receptionist

Squeeze Massage Experience Manager

We're Squeeze, a feel-good company, from the Founders of Drybar. Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where everyone can shine bright. It's so important that we've made it our company mission to be the best part of our guests' and team members' day.

Our revolutionary app-based booking and payment platform makes scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post-massage. Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to sound, all in a beautifully designed space. It's a completely fresh approach to a way better massage experience.

The Perks

• Competitive hourly rate
• Health benefits (including vision & dental) and 1-week paid vacation for our employees who work just 32 hours or more. That's as few as 4 shifts per week!
• Paid Sick Leave
• 1 free Mid Squeeze (50-minute massage) a month
• At Squeeze, all add-ons are complimentary. That means no quotas or upselling!
• Annual performance raises ($1/year)
• Flexible schedules
• Responsive, empathetic, and understanding management providing on-site leadership
• A revolutionary, feel-good culture (including snacks to keep you fueled, points from peers redeemable for gift cards, and branded swag)
• Quarterly paid training: we bring in an outside speaker to train on everything from mindfulness meditation to personal finance, all in the interest of helping our team members grow
• Nurturing, supportive environment, no matter where you're at in your career
• Leadership and career advancement opportunities in management and training
• Team-building offsites
• Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)

About You

• You are experienced in managing front-of-house operations for high-volume retail service businesses, exceptional with technology, and acutely aware of your surroundings.
• You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who walks through your doors.
• Words that describe you include: energetic and detail-oriented. You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
• Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
• You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
• You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Squeeze.

Your Responsibilities At Squeeze

• Check in and greet guests with a warm and friendly welcome
• Provide over-the-top, exceptional guest service
• Ensure front of house and guest lounge is maintained to Squeeze standards
• Expert at all things app-related! Squeeze's experience is digital end-to-end, so you'll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
• Resolve guest issues in the shop

Experience Requirements

• 1+ year in retail, preferably technology or front-desk, service-related experience
• Proven track record in delivering an exceptional guest experience
• Excellent problem solving and troubleshooting skills
• Strong communication and multi-tasking skills
• Experience with Zendesk preferred

Enough from us though, let our team tell you why Squeeze is a 5-star employer on Glassdoor and why 96% of our team would recommend us as a great place to work :

• "Leadership here is fantastic. I rave about it to people. If you have a concern, you feel listened to, if you need help, you get help." - Alex
• "The space is amazing. They definitely thought of everything to make our jobs easier. I also love the flexible shifts." - Caitlyn
• "I think it's wonderful that a company in our industry is offering health benefits, sick pay, vacation, free massages. Those are all things you don't find anywhere else." - Paulina
• "We have this thing called 'Pats on the Back,' which lets us reward our teammates with points they can redeem for gift cards or donate to charity. It's a feel-good culture." - Clinton

Meet Your Manager, Emma Diaz!

Hi hi! If my team were to describe me, they would say I am always happy, laughing, and available. I know that each team member is an individual and needs to be treated with respect, and it's my job as a manager to get to know each person and learn to speak their language. It's my job to adapt to their way of thinking and working, so I am able to make a stronger connection with each person. I am a firm believer that it is not what I say, but how I say it and how I make others feel. Overall, I cannot run this shop without my team. I always make sure the Squad feels appreciated and understand that they are the heart and soul of this business!

Three words that describe the culture of our shop are empathetic, structured flexibility, and teamwork. If I were a dog, I would be a golden retriever! I love being anywhere near the beach, sun, and nature, and I love the image of a golden retriever running around in the grass on a sunny day. My favorite song of all-time is Dancing in the Moonlight by King Harvest – it always puts me in a good mood and gets me pumped up.