Concierge Associate

Aimé Leon Dore is looking for a polished, customer-focused Concierge Associate to serve as the first point of contact for guests, providing a personalized, seamless, and memorable experience. The ideal candidate will anticipate customer needs, offer tailored services, and support store operations while delivering the highest level of service.

• Hosting / Traffic Management
  • Greet and welcome all guests in a warm, professional, and engaging manner.
  • Manage the traffic of the retail space / occasionally checking in on the experience within Café Leon Dore
  • Responsible for advising on opportunities to increase / manage traffic.
  • Manage the wait list and proactively communicate accurate waiting times
  • Ensuring and gauging capacity levels are met within the store at all times - knowing and communicating when to decrease or increase traffic
  • Be a Brand Ambassador for all things ALD, leaning into the styling and brand values.
  • Monitor store appearance and ensure the front-of-house environment is immaculate and welcoming.
  • Offer local knowledge, including nearby amenities, restaurants, and attractions.
  • Collect and relay customer feedback to improve service quality.
  • Taking accountability of when anything needs maintenance and retouching. This should be communicated to management immediately. (Planters broken, doors not locking, paint retouches, pest control, etc.)

• Client Experience
  • Offer guests an enjoyable experience that conforms to the company's standards of excellence, professionalism and friendliness
  • Must be courteous and gracious, maintaining a professional and positive demeanor at all times
  • Speak to standard Q&A regarding menus, hours of operation and amenity availability/pricing and comfortable reaching out for support to ensure all inquiries are addressed and in a timely matter
  • Engaging in proper and positive communications with guests throughout greeting, seating, and departure experiences, and as otherwise may be needed
  • Being able to kindly ask that guest not sit on any outside areas and not block the sidewalk if waiting
  • Ensuring (with the assistance of lounge staff) the sidewalk, storefront, and planters are not blocked / occupied.
  • Assisting with online returns at the door with hospitality and professionalism (starting online returns from door device)

• Community
  • Build relationships with members, F&F/VIP and guests and communicate any red flags and positive feedback to management to assess
  • Being able to gauge potential VIP / F&F guest's entry
  • Assist VIP clientele with white-glove services such as personal shopping, gift wrapping, or delivery coordination.
  • Manage the wait list during any activations / brand partnership events, continuing to build on community and taking care of VIP / F&F attendees.

• 3+ years of experience in luxury retail, hospitality, or high-touch client service environments with demonstrated excellence in guest experience delivery.
• Strong presence and emotional intelligence, with the ability to read the room, anticipate guest needs, and manage dynamic traffic flow with composure.
• Proven experience supporting VIP, high-profile, or discerning clientele with discretion and professionalism.
• Exceptional verbal communication skills and the ability to represent the brand with confidence, warmth, and polish.
• Strong judgment and decision-making capabilities, particularly in capacity management and guest prioritization.
• Deep appreciation for brand storytelling, styling, and experiential retail environments.
• Meticulous attention to detail with a commitment to maintaining an elevated, immaculate front-of-house presentation.
• Comfortable utilizing digital tools and POS systems to support operational efficiency.
• Ability to thrive in a fast-paced, high-volume setting while maintaining a calm and welcoming demeanor.
• Flexible availability, including evenings, weekends, and key brand activation periods.

• Must be able to seize, grasp, turn and hold objects with hands
• Must be able to work on your feet for at least 8 hours
• Must be able to work all operational hours
• Fast paced movements are required to go from one part of the space to others
• Must be able to move, pull, carry, or lift at least 40 pounds
• Occasionally kneel, bend, crouch as required