Home Loans Quality Assurance Team Manager- Vice President

Morgan Stanley has earned a worldwide reputation for the excellence of its advice and execution in financial markets. With offices in more than 41 countries, the firm is truly global-and a market leader in the U.S., Europe and Asia as well as in emerging markets. Morgan Stanley's success rests on the talents and passion of our people, who share a common set of values and bring excellence and integrity to everything they do.

Morgan Stanley Private Bank, National Association (“MSPBNA”) a division within Morgan Stanley Wealth Management (MSWM). Morgan Stanley Wealth Management is one of the largest wealth management firms in the world, with more than $2 trillion in client assets and more than 16,000 financial advisors. Our financial advisors deliver tailored solutions designed to help clients achieve their financial goals. We provide individuals, families, businesses, and institutions with a wide variety of services: brokerage and investment advisory services, financial and wealth planning, access to credit and lending, cash management, annuities and insurance, and retirement services.

Morgan Stanley Home Loans, a division of MSPBNA, is seeking a Vice President Quality Assurance Team Manager to lead the Home Loans Pre-fund Credit Quality Assurance Program within Home Loans. This role is responsible for overseeing the design, implementation, and governance of a first-line quality assurance function that independently evaluates mortgage loan production and underwriting quality.

The successful candidate will play a key role in ensuring adherence to credit policy, identifying emerging risks, ensure compliance with regulatory requirements, and driving continuous improvement, while partnering closely with underwriting, risk, and operations leadership.

ROLE RESPONSIBILITIES

• Lead the design, implementation, and ongoing oversight of the Home Loans Credit Quality assurance program

• Lead, coach and develop a team of QA professionals responsible for loan-level reviews and program execution

• Establish and maintain QA frameworks, methodologies, and review standards aligned with regulatory expectations, firm policies, risk governance framework and business requirements.

• Oversee execution of quality reviews, root causes analysis, and issue identification across assigned Home Loan processes

• Analyze QA results to identify defects, root causes and trends impacting loan quality; prepare executive-level reporting and insights for Senior Leadership

• Partner with Business Control, Risk, Compliance, and Operations teams to address quality gaps and support corrective action plans

• Drive continuous improvement initiatives to enhance quality effectiveness, efficiency, and control maturity

• Support audit and regulatory exams by providing documentation, analysis, and subject matter expertise

• Promote a strong risk and quality culture through clear expectations, accountability, and communication

• Maintain independence from production, underwriting, and closing functions while supporting enterprise control objectives

• Ensure QA methodologies appropriately leverage risk-based and random sampling approaches

• Deliver comprehensive QA reporting, including trend analysis, defect rates, and performance insights

• Present findings to senior management, risk partners, and governance forums, including credit and risk committees

• Facilitate cross-functional forums to support issue resolution and continuous improvement

• Ensure accurate classification of findings in accordance with defect severity frameworks and target thresholds

• Oversee remediation efforts and validate resolution of material and moderate findings prior to loan closing

• Track corrective actions and drive accountability across business units

• Oversee third-party vendors supporting QA reviews, including quality audits and performance monitoring

• Validate vendor adherence to QA standards, procedures, and contractual obligations

• Lead vendor governance routines, including performance reviews and escalation processes

 Preferred Experience:

• 3-5 years of experience in Quality Assurance or Quality Control

• 5+ years’ experience in mortgage industry including credit and underwriting

• 5+ years of people management experience

• BS/BA or equivalent (preferred)

• Private Bank experience (preferred)

• Project management skills (preferred) Candidate must have the ability to partner with key stakeholders and gain consensus in the development of actionable remediation plans. 

• Deep understanding of industry regulations including underwriting guidelines, loan documentation, and regulatory requirements

• Demonstrated experience leading teams and managing cross-functional stakeholders

• Experience supporting internal audit, regulatory exams or governance committees

• Strong experience in Quality Management Systems such as Audit Genius etc.

• Strong risk and control mindset

• Leadership and stakeholder management

• Data-driven decision making and trend analysis

• Proficient in the use of a variety of systems for accurate reporting and tracking; including MS Office (Word, EXCEL, Outlook, PowerPoint).

• Sharp analytical skills, exceptional problem-solving ability, and creative communication through PowerPoint presentation.

• Demonstrated ability to adapt quickly and engage stakeholders at all experience levels.

Skills

• Experience working with cross-functional teams, and have excellent teamwork orientation with the ability to work independently in a fast-moving environment

• Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions, applying creative thinking and a strategic mindset.

• Proven ability to lead, challenge, adapt to changing business landscapes and influence without having positional authority.

• Excellent working knowledge of operation and risk concepts and the ability to interpret and understand the impact of decisions, as well as identify and convey potential problem areas.

• Strong organization and time management capabilities.

• Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal

• Demonstrate excellent problem-solving skills with ability to turn findings into strategic recommendations/suggestions.

• Ability to connect quality metrics directly to financial, operational, and strategic business outcomes

• Working knowledge of Loan Origination Systems (LOS)

• Ability to build and maintain strong relationships with business users and risk partners

• Ability to create clear and concise communications and executive summaries using strong analytic and writing skills

• Strong presentation skills for a senior audience including governance/committee forums

• Confident, initiative-taking, and independent initiative-taker

• Ability to work across organizational boundaries and build consensus across teams

• Strong follow-up and follow through

• Excellent attention to detail

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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New York

Expected base pay rates for the role will be between $110,000 and $190,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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