Advanced Medical Support Assistant

Job TitleAdvanced Medical Support AssistantDutiesThe duties include but are not limited too:The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.Recommends changes to existing clinic procedures based on current administrative guidelines.Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, etc.)Communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results;Manage a system for follow-up care such as consults, tests, etc.Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriateParticipates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team;Setting priorities and deadlinesAdjusting the flow and sequencing of the work to meet team and patient needsWork Schedule: Monday-Friday 8:00a-4:30pTelework: Not AvailableVirtual: This is not a virtual position.Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized