Customer/Desktop Support Technician

Job Description

Job Description

Job Description: We are seeking a Customer Support Technician Desktop Support to provide technical support, workstation maintenance, and desktop assistance within an enterprise IT environment in Tallahassee, Florida. The ideal candidate will possess strong troubleshooting skills, customer service experience, and hands-on expertise supporting desktops, laptops, printers, mobile devices, and Microsoft-based workplace technologies.

This role will focus on the installation, configuration, maintenance, troubleshooting, and deployment of workstation hardware and software resources while ensuring excellent technical customer service and adherence to organizational IT standards and procedures. The candidate will support end users across multiple locations and assist with both onsite and remote IT operational needs.

Key Responsibilities:

• Provide desktop support and technical assistance for enterprise workstation environments, ensuring timely resolution of hardware, software, and user issues.
• Configure, deploy, install, and maintain desktops, laptops, docking stations, monitors, printers, scanners, and peripheral devices.
• Troubleshoot and resolve workstation-related hardware, software, operating system, connectivity, and peripheral issues.
• Support Microsoft Windows 10/11 and Microsoft Office 365 environments, including software installation, updates, troubleshooting, and configuration.
• Install, configure, maintain, and update software applications and system components in compliance with organizational IT policies.
• Provide technical customer support for end users through issue diagnosis, troubleshooting, problem resolution, and escalation when required.
• Configure and support printers, mobile devices, and related technologies to ensure operational continuity.
• Assist with audio/visual systems and video conference support, including setup, troubleshooting, and user assistance for meetings and events.
• Participate in IT deployment activities, workstation refresh initiatives, equipment relocation, and system upgrades.
• Maintain accurate technical documentation, knowledge base articles, troubleshooting procedures, and issue resolution notes.
• Document incidents, technical resolutions, service requests, and support activities through ticketing and tracking systems.
• Assist with IT inventory management, including equipment scanning, asset tracking, inventory reconciliation, and surplus equipment processing.
• Travel to remote sites to support workstation deployments, technical troubleshooting, and hardware installations as required.
• Participate in technical assignments, project activities, meetings, and cross-functional IT initiatives.
• Follow organizational standards, security policies, IT procedures, and operational best practices.

Required Qualifications & Experience:

• High School Diploma or equivalent with 1+ year of desktop support, workstation support, or technical support experience.
  (OR)
• 1+ year of experience providing customer service and technical support involving Microsoft Office 365 and Windows operating systems.
  (OR)
• Associate degree with IT-related coursework or technical education.
  (OR)
• Relevant certifications such as CompTIA A+ and/or CompTIA Network+ may substitute for portions of required experience.

Required Technical Skills:

• Experience supporting Windows 10/11 operating systems.
• Experience with Microsoft Office 365 support and troubleshooting.
• Knowledge of desktop hardware, software installation, peripherals, printers, and workstation troubleshooting.
• Experience supporting customer-facing IT environments and technical support requests.
• Familiarity with ticketing systems, documentation, and IT operational procedures.

Additional Requirements:

• Ability to lift up to 50 pounds and move technical equipment as required.
• Ability to climb ladders, squat, stoop, bend, crawl, and work in physically demanding environments.
• Ability to work indoors and outdoors in varying weather conditions during onsite support activities.