IT Technician

Job Description

Job Description

About Next Perimeter

Founded in 2006 and headquartered in Tampa with a hub in Los Angeles, Next Perimeter provides managed IT and cybersecurity for regulated businesses nationwide. We manage the high-stakes stuff-from endpoint security and identity management to the backbone of day-to-day operations.

How We Work

We run on EOS (Entrepreneurial Operating System). That means we don't do "vague." You'll have quarterly goals, clear accountability, and a roadmap for what winning looks like every single day. If you hate office politics and love knowing exactly where you stand, you'll fit right in.

Our Culture

We're buttoned-up on the work, but casual on everything else. We aren't a "corporate" machine; we're a team that eats lunch together and believes the best idea in the room wins-period. We take security seriously, but we don't make it our entire personality.

If you want to work with a high-performing team that values talent over titles, you're in the right place.

The Role

The ideal candidate will be charismatic, customer service-centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast-paced, expanding entrepreneurial organization.

What You'll Be Doing

In this role, you will be responsible for answering incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system. You will provide troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products, and deliver remote technical support to clients to resolve hardware and software issues promptly and effectively. Additionally, you will conduct thorough system diagnostics, troubleshooting, and problem-solving to identify root causes and prevent future issues. Your duties will also include assisting with email issues and password resets, working closely with cross-functional teams to coordinate deliverables, timelines, and technical requirements, and documenting and maintaining accurate records of client interactions, technical solutions, and configurations for future reference.

What We're Looking For

We are seeking a candidate who has strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions. Proficiency in operating systems such as Windows and macOS, networking protocols, and cloud technologies is essential. Excellent written and verbal communication skills are required, with the ability to convey complex technical concepts to non-technical stakeholders. We are looking for someone with outstanding problem-solving skills and keen attention to detail, a customer-focused mindset, and the ability to build strong client relationships. The candidate must be able to handle multiple tasks, prioritize effectively, and be willing to travel to client sites as needed.

What We Offer

We offer a competitive salary and benefits package, along with opportunities for career growth in cloud-first IT service delivery, automation, and cybersecurity. Our dynamic and supportive work environment is centered on operational excellence, providing employees with the tools and resources needed to succeed. Additionally, team members gain hands-on experience with cutting-edge security and lifecycle management technologies, ensuring they stay at the forefront of industry advancements. Lastly, you'll enjoy unlimited vacation, sick leave, and access to our Employee Assistance Program to support your well-being.

Why Join Next Perimeter

You'll be joining a company that's redefining what IT should look like for modern, cloud-first organizations. We don't patch together tools or rely on legacy thinking. Instead, we offer our clients a zero-fuss experience with clear standards, secure environments, and support that just works. Internally, you'll be part of a team that values precision, documentation, and professionalism - and you'll have the opportunity to grow into deeper engineering work over time.

What Your Schedule Will Be

This is an in-office position with a schedule of Monday through Friday, 9:00 AM to 6:00 PM. Upon the successful completion of Next Perimeter's 90-day introductory period, you'll be allowed to select one (1) recurring work-from-home day.