Contact Center Representative - Patient Line

Job Title: Contact Center Representative – Patient Line

Industry: Healthcare

Location (city, state): Remote – MUST reside in Arizona, Arkansas, Florida, Georgia, Kansas, Mississippi, Nebraska, North Carolina, South Carolina, South Dakota, Tennessee, Texas, Virigina, Wisconsin or Wyoming

Assignment Type: Contract-to-Hire

Pay: $21.00/hour

Work Schedule: Part-Time: 20–24 hours per week, generally between 8:00 AM–4:30 PM. Specific schedules may vary.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a leading healthcare organization focused on providing accessible, high-quality care and a positive patient experience. This opportunity is part of a growing remote contact center team supporting patients by phone.

Job Description:

We are seeking Contact Center Representatives to assist patients in a fast-paced, high-volume healthcare environment. In this role, you will serve as a primary point of contact for patients, helping with appointment scheduling, registration, insurance information, referrals, and general questions.

The ideal candidate is comfortable working independently in a remote environment, has strong healthcare experience, and can provide compassionate and efficient assistance while handling multiple patient needs throughout the day.

Key Responsibilities:

• Answer and assist patients through a high-volume inbound phone line.
• Schedule appointments, procedures, diagnostic testing, and other healthcare services.
• Collect and update patient demographic and registration information.
• Review insurance coverage and referral information and obtain missing details when needed.
• Confirm guarantor and account information.
• Explain applicable copays, coinsurance amounts, and self-pay costs to patients.
• Research and troubleshoot routine patient questions and determine when issues need to be escalated.
• Accurately document calls and update patient information in the appropriate systems.
• Communicate clinical and administrative information between patients and healthcare teams.
• Provide professional, empathetic service during every patient interaction.
• Maintain productivity, quality, attendance, and performance expectations in a remote setting.

Qualifications:

• At least 1 year of healthcare experience in one or more of the following:
  • Patient Registration
  • Medical Scheduling
  • Insurance Verification
  • Prior Authorization
  • Referral Coordination
  • Healthcare Call Center
  • Medical Reception
  • Patient Access
• Epic experience is required.
• Previous remote/work-from-home experience preferred.
• Strong communication and active listening skills.
• Excellent customer service and problem-solving abilities.
• Comfortable navigating multiple computer systems while speaking with patients.
• Ability to remain organized and accurate in a high-volume environment.
• Compassionate and patient-focused approach.
• Self-motivated and able to work independently.

Perks:

• Remote work environment
• Equipment provided
• Potential opportunity for permanent employment
• Mental health and wellness resources
• Discounted fitness and wellness programs
• Retirement plan with employer contributions upon eligibility
• Educational and tuition assistance programs may be available
• Additional benefits and employee programs available upon permanent hire

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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