Senior Business Analyst, IT Operations

Senior Business Analyst, IT Operations Location: Remote (must reside within US) Preferred: Reston, VA (hybrid or remote) Ready to Make a Difference? ICF is seeking a Business Analyst for our Centralized Operations, Analytics and Technology (COAT) group to support ICF's Sightline. In this role, you will work with product managers, technical architects, developers, and clients to define and organize business requirements for our data-driven platform supporting energy efficiency and clean energy programs, with a focus on translating business needs into clear, actionable requirements for technical teams. This involves partnering closely with internal stakeholders to understand business needs, facilitate discussions, and ensure alignment across teams while maintaining clear and up-to-date product documentation. This is a role for someone who likes to roll up their sleeves and really dive into the details. Successful candidates will be resourceful, self-motivated, and possess exceptional attention to detail. The work requires a true team player who is excited to work on several projects across multiple clients and is comfortable working within technical teams and understanding data concepts without needing to perform hands-on development or data engineering work. Candidates should be comfortable working on a software product development team following a scrum development methodology. Candidates should appreciate a collaborative environment but be highly independent and driven to follow-up on tasks without prompting. Our software solution supports complex and data-rich programs, so a desire and experience to communicate and navigate nuanced topics across both technical and non-technical audiences is a must. Why you will love working here: Quality of life: Flexible workplace arrangements, work-life balance Investment of the community: Donation matching, volunteer opportunities Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan And many, many more (Ask your recruiter for more details!) What you will be doing: Support various teams by gathering, clarifying, and documenting data-related and system requirements in partnership with stakeholders and within technical teams Create stories and tasks in JIRA to support the execution of client deliverables Ensure proper execution of operations work and dev-ops work (enhancements to current products) Support meetings with stakeholders and help prepare functional requirements documentation, including business requirements, functional specifications, and user stories Function as liaison between Product, stakeholders, marketing and other supporting functional organizations, facilitating discussions and ensuring clear communication across groups Convey requirement specifications, and other system documentation in concise and specific language to facilitate stakeholder understanding Assist project delivery through task tracking and project management using project management tools What we need you to have (minimum qualifications): Bachelor’s degree in Math, Engineering, Science, IT or related discipline (applicants can substitute one year of related experience for one year of education) 5+ years of experience working in a Business Analyst or similar role supporting data-driven or technical systems, with a focus on requirements gathering, stakeholder collaboration, and translating business needs into technical solutions(A Master’s degree or PhD may substitute for up to two years of required experience) 2+ years of experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines What we would like you to have (preferred qualifications): Prior experience with gathering software requirements, especially related to working with teams to define data needs and ensure clarity of system inputs and outputs Experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines Prior experience working in an Agile software development process Prior experience with supporting data-related workflows or systems Knowledge and experience with JIRA and/or Confluence Proven ability to develop system documentation to track issues and to work with developers to ensure that requirements are being met Experience defining and documenting business processes and software requirements in an agile software development process Professional skills you will use: Demonstrated ability to manage multiple tasks and projects simultaneously with a high degree of accuracy and attention to detail, especially in a consulting environment Proven track record effectively and independently prioritizing tasks and managing time to meet deadlines in a fast-paced environment Strong interpersonal, listening, and communication skills, with the ability to clearly articulate complex ideas and build relationships across teams Ability to collaborate effectively with both technical and non-technical stakeholders and facilitate alignment across cross-functional teams Excellent interpersonal skills including courtesy, professionalism, and a cooperative attitude Comprehensive knowledge and experience in MS Office products Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email View email address on click.appcast.io and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at View email address on click.appcast.io. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Virginia Remote Office (VA99) Need help? We're here: View email address on click.appcast.io About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.