Rail Bike Guide/Car Host Seasonal

Granite State Scenic Railway - (WMSR) Lincoln, NH 03251, USA Description

SUMMARY OF POSITION

This position represents Granite State Scenic Railroad as a tour guide and ensures that passengers receive a safe and pleasant journey by interfacing with passengers in a friendly and informed manner. This is a part‑time/seasonal position with a variable work schedule. The position is employed by an affiliated company of Patriot Rail.

DRESS CODE

Appropriate work attire. Safety clothing such as safety vest, gloves, safety glasses and any other special attire required to perform the job.

PRIOR EXPERIENCE/SKILLS REQUIRED

Valid driver’s license. Ability to pedal a bike with light exertion during scheduled rail bike excursions.

RAIL BIKE GUIDE RESPONSIBILITIES

Attend daily job briefings as scheduled. Guide tours while pedaling rail bikes. Lift rail bikes when required to change direction or storage. Perform track inspections. Maintain a safe environment for guests and employees. Deliver a safety speech at the beginning of each tour. Sanitize bikes between trips. Flag crossings when necessary. Perform other duties as requested. Maintain current knowledge of all events, services, and procedures. Provide first aid/CPR/AED in the event of emergencies. Provide information and offer additional services to guests to enhance their experience. Deal professionally, courteously, and tactfully with the public and coworkers.

CAR HOST RESPONSIBILITIES

Attend safety briefings (pre‑trip). Verify assigned car is prepared and ready. Assist in loading and unloading of passengers. Maintain safety rules. Be knowledgeable about the train, individual cars, and scenic highlights. Respond to customer inquiries with accurate, up‑to‑date information. Maintain current knowledge of all events, services, and procedures. Provide first aid/CPR/AED in the event of emergencies. Resolve customer conflicts when they arise. Communicate effectively with co‑workers and the general public. Deal professionally, courteously, and tactfully with the public and coworkers. Flexibility to work nights, weekends, and/or holidays when needed, particularly during the Fall peak season. Additional duties as assigned.

PHYSICAL DEMANDS / WORK ENVIRONMENT

Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type, and hear. Occasionally required to sit, stoop, bend or kneel, and lift or move up to 35 lbs.

EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Patriot Rail Company