Guest Services Coordinator - Dunkin, Baskin-Robbins, Buffalo Wild Wings

divh2Inspire Brands Customer Service Representative/h2pIf you have ever wondered what life is like when you work for Inspire Brands, imagine theres free coffee, donuts, and ice cream every day at the Boston Support Center in Canton, MA. We also have an office dog, Cooper Dunkin. Hes a Black Lab / Golden Retriever / Goldendoodle mix who serves as our Chief Joy Officer and Dogs for Joy program ambassador for our Dunkin Joy in Childhood Foundation. Beyond flexible schedules and other awesome work perks, Inspire is a place where we surround ourselves with people we value to better the products we love by rolling up our sleeves for work that fuels us./ppShift: Monday - Thursday 10am-7pm, including one weekend shift from 7am-3:30pm OR Tuesday - Friday 10am-7pm, including one weekend shift from 7am-3:30pm/ph3Responsibilities/h3ulliAnswering Dunkin, Baskin Robbins and Buffalo Wild Wings customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails./liliImprove customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly./liliProvide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives/liliAbility to multitask using multiple databases to accurately research and respond to inquiries/liliAbility to quickly recognize escalating trends and problem solve potential root causes/liliEnsure data/report integrity by continuously understanding use of tools and the business needs for information/liliIdentify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution/li/ulh3Qualifications/h3ulli4-year degree/liliPrevious customer service experience/liliDemonstrated ability to troubleshoot and problem solve/liliAbility to listen, talk, and type simultaneously/li/ulpPay: $16.75 - $25.13 per hour/ppInspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC restaurants worldwide. Were made up of some of the worlds most iconic restaurant brands, but were much more than just a restaurant company. Were a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a stapleits an experience. At Inspire, thats our purpose: to ignite and nourish flavorful experiences./p/div