Appliance and Quality Control Field Supervisor

Job Description

Job Description

Resource Innovations is seeking an experienced Field Supervisor to join our growing team. As Field Supervisor with Resource Innovations, you will oversee a team of field staff responsible for delivering appliances to customers through the Energy Savings Assistance Main Program. This role ensures field operations are completed safely, efficiently, and accurately while meeting program requirements, quality standards, and production goals.

The Field Supervisor provides day-to-day leadership, coaching, training, and support to field staff while monitoring performance and identifying opportunities to improve processes and productivity.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Essential Functions

• Supervise, coach, train, and mentor field staff to achieve productivity, quality, and customer service goals.
• Review daily schedules, routing, and appointments to support efficient field operations.
• Monitor team performance and provide regular updates to the Senior Manager.
• Conduct daily safety and production tailgate meetings and monthly safety trainings.
• Perform quality assurance audits and ride-alongs to ensure compliance, accuracy, and service quality.
• Ensure required enrollment and appliance delivery documentation is complete, accurate, and obtained timely.
• Address customer service concerns and escalate issues to the Senior Manager as appropriate.
• Identify process improvements and implement effective methods to enhance team performance and operational efficiency.
• Facilitate team meetings in the absence of the Senior Manager.
• Maintain a strong focus on workplace safety and ensure staff follow all applicable safety policies and procedures.
• Perform other duties as assigned.

Safety

• All employees are expected to work safely, follow all applicable safety policies and procedures, and contribute to a work environment that promotes the health and safety of themselves and others.

Requirements

Education

• Must have high school diploma or equivalent

Licenses/Certifications

• Must have a reliable vehicle for travel
• Must have minimum level insurance on vehicle 
• Must have valid California driver’s license in good standing 

Experience

• Must have minimum one year of experience supervising staff 

Physical Job Description 

Typical Working Conditions:

• Field and office environment 
• Involves entering private homes 
• Ability to work evenings or weekends if necessary, to meet enrollment goals 

Equipment Used/Required:

• Standard office equipment including computer, tablet, phone, scanner/copier and fax machine 
• Hand tools 

Essential Physical Tasks:

• Ability to bend, stand, and reach above head as necessary 
• Involves extended periods of time walking and/or driving up to 85% of shift 
• May involve going up and down stairs and using ladders 
• Requires the ability to lift up to 15 lbs. 

Benefits

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $70,000-$80,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. 

At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.