Virtual Banking Call Center Representative

Virtual Banking Call Center Representative

Join Our Team as a Virtual Banking Call Center Representative in Mandan, North Dakota!

Are you passionate about delivering exceptional customer service and helping people find solutions? Do you thrive in a fast-paced, technology-driven environment where every interaction makes a difference?

We are seeking a Virtual Banking Call Center Representative to join our team in Mandan, North Dakota . This is an exciting opportunity for someone who enjoys problem-solving, communicating with customers, and using digital technology to create a seamless banking experience.

If you're looking for a career with opportunities for growth, excellent benefits, and a supportive team environment, we'd love to hear from you.

What You'll Do

As a Virtual Banking Call Center Representative, you'll serve as a primary point of contact for customers, providing exceptional service while helping them confidently navigate a variety of banking products and digital services.

Responsibilities include:

• Provide exceptional customer service through phone, email, chat, and other digital communication channels.
• Respond to routine and complex customer inquiries regarding consumer accounts, products, and services.
• Process online account requests and assist with consumer loan-related activities.
• Help customers navigate online banking, mobile banking, and other digital banking platforms.
• Troubleshoot online banking and technology-related issues while providing timely solutions.
• Identify customer needs and recommend products and services that align with their financial goals.
• Deliver first-call resolution whenever possible while ensuring compliance with established policies and procedures.
• Process account maintenance requests accurately and efficiently.
• Complete assigned operational tasks and maintain accurate documentation.
• Support customers across multiple branch locations while providing a consistent, high-quality service experience.

What We're Looking For

We're seeking an energetic, customer-focused professional who enjoys helping others and thrives in a collaborative environment.

Qualifications:

• One or more years of customer service experience preferred.
• Previous call center, financial services, or customer support experience is a plus.
• General understanding of banking products, services, and common financial transactions preferred.
• Strong communication, active listening, and problem-solving skills.
• Comfortable learning and navigating multiple technology platforms.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask and remain composed in a fast-paced environment.
• Bilingual in English and Spanish is a plus, but not required.

Schedule

This position is based on-site in Mandan, North Dakota .

• Hours may vary between 7:00 a.m. and 6:00 p.m., Monday through Friday.
• Participation in a rotating Saturday schedule is required.

Why You'll Love This Opportunity

Join a collaborative organization that values exceptional customer service, innovation, and professional growth. You'll have the opportunity to develop valuable banking and customer service skills while working alongside a supportive team dedicated to helping customers succeed.

Compensation & Benefits

• Competitive salary: $38,000-$65,000 annually, based on experience and qualifications.
• Comprehensive medical, dental, and vision insurance.
• Life insurance and Health Savings Account (HSA) options.
• 401(k) with employer contributions and profit-sharing opportunities.
• Annual incentive compensation program for eligible employees.
• Generous paid vacation and paid holidays.
• Ongoing training and career development opportunities.
• Supportive, team-oriented culture focused on collaboration, integrity, and exceptional customer service.

Take the Next Step

If you're ready to build a rewarding career where you can make a positive impact on customers every day, we'd love to hear from you.

Apply today to learn more about this exciting Virtual Banking Call Center Representative opportunity in Mandan, North Dakota!

We are an Equal Opportunity Employer and welcome applicants of all backgrounds and experiences.