Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2015 after coming from a background in healthcare sales, and from the beginning I wanted to create an office that felt supportive, welcoming, and family-oriented. Today, our team of six works closely together, and I truly view my team as an extension of my family.

I graduated from the University of Central Arkansas in 1995 and earned my Master's degree in 1997. My wife and I have been married for 31 years, and we have three sons—two college graduates and one currently a junior in college. Outside of work, I enjoy traveling, golfing, hunting, and spending time outdoors. I also stay active in the community through local events and activities, including trap shooting programs.

We offer a competitive benefits package that includes health benefits, a Simple IRA retirement plan, a hiring bonus, and a strong commitment to work-life balance. We believe in supporting our team members both professionally and personally while providing opportunities for long-term growth and success.

Our office culture is built on teamwork, integrity, and mutual support. I'm looking for someone who is self-driven, coachable, goal-oriented, and committed to doing the right thing. If you're looking for a career with a supportive team that values hard work, personal growth, and helping others, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with John Wood - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.