Team Leader - Doral/Coral Gables

Overview The Team Leader in Training (TLIT) position is designed to prepare individuals for shift leadership by providing hands‑on experience in restaurant operations. The TLIT supports essential aspects of daily management, including food safety, guest service, labor support, and team engagement. Working closely with the leadership team, the TLIT will develop the skills to help lead shifts, coach hourly team members, and contribute to a positive and efficient work environment that promotes operational success. Qualities and Responsibilities Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service. Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures. Support team engagement by practicing coaching, communication, and motivation techniques. Observe and participate in daily pre‑shift meetings (huddles) to align on goals, service standards, and operational priorities. Model high standards of guest service and assist in resolving guest concerns with urgency and care. Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep. Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly. Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures. Shadow leadership during team member development activities, including training and onboarding. Practice proper decision‑making in high‑pressure environments and develop problem‑solving abilities. Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting. Follow all company policies and perform other duties as assigned. Education, Experience and Additional Skills Must be at least 18 years of age. High school diploma or GED required. 6 months of experience in the restaurant industry, preferably in a team support or leadership role. Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred. Strong verbal and written communication skills in English. Desire to grow in leadership, build team development skills, and contribute to operational excellence. Computer Skills Basic computer skills Excel knowledge preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Temperature controlled restaurant. The noise level in the work environment is low to moderate. Equipment Used Computer, fax, calculator, copier, phone. What began in Miami as a simple recipe for citrus‑marinated grilled chicken has evolved into a world of tropical flavors, and is quickly transforming into a lifestyle of happy, healthy, laid‑back fun continually proving that life’s better under the palm. Welcome to Pollo Tropical® where passion is married to freshness to create a one‑of‑a‑kind experience. Our chickens are free of hormones and trans‑fats. From our signature grilled chicken and slow roasted mojo pork, to world‑renown Create Your Own TropiChops®, nothing surprises and delights like our fresh‑made food served in a Caribbean inspired atmosphere. There’s plenty of room to stretch out and “move up the beach” at Pollo Tropical® – where a fresh and fun atmosphere is fueling our success. Over 45% of our field managers began their careers at Pollo Tropical as hourly team members and have had the opportunity to move up and become managers and supervisors at the corporate level. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We hope to hear from you soon! #J-18808-Ljbffr Fiesta Restaurant Group