ServiceNow Developer (Contractor)

Why Sony Interactive Entertainment

Sony Interactive Entertainment isnt just the Best Place to Play its also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation were part of a proud legacy of innovation and excellence. SIE is a dynamic technology company delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand a name synonymous with entertainment excellence and creativity.

Position Summary

We are seeking a mid-level ServiceNow Developer to support and enhance our global ServiceNow platform. You will contribute to operational support platform development integrations maintenance and documentation while working with experienced developers architects and business partners.

The level of responsibility will be aligned with the successful candidates demonstrated skills and experience. Mid-level developers will be expected to complete routine assignments with greater independence.

This position offers opportunities to expand your ServiceNow expertise through hands-on development code and design reviews and platform initiatives.

Key Responsibilities

Operational Support

• Support queue management incident investigation and mitigation request fulfillment and routine platform maintenance.
• Monitor platform health logs scheduled jobs and integrations; investigate issues and coordinate with dependent teams when necessary.
• Document issues findings resolutions and follow-up actions.
• Participate in agile team activities including stand-ups and planning.
• Manage incident response during regular working hours and engage with global colleagues for handovers as needed.

Integration Development and Support

• Develop and maintain integrations between ServiceNow and enterprise systems using technologies such as IntegrationHub Flow Designer REST or SOAP APIs and MID Servers.
• Monitor and troubleshoot existing integrations and implement fixes appropriate to your experience level.
• Participate in integration testing validation error handling and reconciliation to support accurate and reliable data exchange.
• Apply approved authentication credential-management security and data-handling practices.

Platform Development and Engineering

• Configure develop test and enhance ServiceNow solutions using components such as Script Includes Business Rules Client Scripts UI Policies Transform Maps Import Sets and Flows.
• Support platform upgrades patches clones releases and routine maintenance.
• Create maintainable solutions that follow established development security testing and accessibility standards.
• Participate in peer reviews and address feedback before deployment.
• Help identify opportunities to improve platform reliability usability and support processes.

Collaboration and Professional Development

• Work with developers architects product owners administrators and teams such as ITSM HRIS ITOM Security and external vendors.
• Translate clearly defined business requirements into technical solutions seeking guidance when requirements or risks are unclear.
• Participate in technical design discussions code reviews troubleshooting sessions and knowledge-sharing activities.
• Develop knowledge of ServiceNow architecture APIs authentication data management and secure development practices.

Documentation and Governance

• Create and maintain technical documentation including solution designs integration mappings process flows support procedures and runbooks.
• Ensure work complies with applicable governance change-management security privacy and data-protection requirements.
• Contribute reusable guidance and resolved issues to team wiki/confluence spaces.

Minimum Qualifications

Applicants should meet most of the following qualifications:

• Approximately 35 years of relevant experience with ServiceNow another enterprise workflow platform or a combination of related education training and practical experience.
• Working knowledge of ServiceNow configuration and development concepts.
• Experience with ITSM processes such as Incident Change Problem or Request Management.
• Experience with JavaScript or a comparable scripting language. ServiceNow-specific scripting and Glide API experience may be developed in the role.
• Foundational understanding of REST APIs web services authentication and data integrations.
• Ability to investigate technical issues document findings and communicate when assistance is needed.
• Ability to collaborate with technical and nontechnical colleagues.
• ServiceNow Certified System Administrator certification or willingness to obtain it.

Preferred Qualifications

The following qualifications are helpful but not required. We encourage candidates to apply even if they do not meet every preferred qualification.

• Experience with IntegrationHub Flow Designer REST or SOAP integrations or MID Servers.
• Familiarity with CMDB Discovery Service Mapping Hardware Asset Management or Software Asset Management.
• Exposure to source control automated testing CI/CD or ServiceNow Automated Test Framework.
• Experience with Platform Analytics or Performance Analytics.
• Familiarity with capabilities such as Virtual Agent AI Search or Now Assist.
• ServiceNow certifications such as Certified Application Developer or relevant implementation specialist credentials.

Skills and Working Approach

• Communicates progress risks questions and technical information clearly.
• Accepts and applies constructive feedback.
• Organizes assigned work and follows through on agreed commitments.
• Works collaboratively and respectfully with colleagues from different roles and backgrounds.
• Balances independent problem-solving with timely escalation.
• Demonstrates interest in continued technical and professional development.

At SIE working with our partners we consider several factors when setting each roles base pay range including the competitive benchmarking data for the market and geographic location.

Please note that the individual base pay range may vary based on job-related factors which may include knowledge skills experience and location.

In addition this role is eligible for benefit offerings that include medical dental and vision. Click to learn more.

The estimated base pay range for this role is listed below this is an hourly rate.

$65.52 - $81.92 USD

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Required Experience:

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