Financial Aid Assistant

Company Description Florida Memorial University is the only historically Black college or university (HBCU) in South Florida, with a legacy dating back to 1879. The institution is known for its culturally diverse community, welcoming individuals from a wide range of races, ethnicities, countries, religions, and socio-economic backgrounds. Florida Memorial University is committed to transforming lives through education and opportunity, preparing students for meaningful careers and responsible citizenship. The Board of Trustees, administration, faculty, staff, students, and alumni share a strong sense of pride in the university’s history, traditions, and impact. Role Description The Financial Aid Assistant is a full-time, on-site role located in Hollywood, FL, supporting the daily operations of the financial aid office. This position assists students and families with questions about financial aid applications, eligibility, and award packages, providing accurate information and timely guidance. The Financial Aid Assistant helps process financial aid documents, maintains student records, and supports compliance with institutional, state, and federal regulations. Day-to-day responsibilities include answering inquiries in person, by phone, and by email; scheduling appointments; preparing standard communications; and collaborating with other university departments to resolve student account issues. The role also supports outreach activities, such as information sessions and workshops, to promote financial aid awareness and access. Qualifications Strong Communication and Interpersonal Skills to interact effectively with students, families, and colleagues in a diverse university environment. Knowledge of Finance and Student Financial Aid principles, including basic understanding of grants, loans, scholarships, and federal and state aid processes. Demonstrated Customer Service skills, with the ability to provide patient, clear, and supportive assistance to students and visitors. Proficiency with office software (e.g., MS Office), data entry, and record-keeping; familiarity with student information or financial aid management systems is beneficial. Ability to handle confidential information with discretion and adhere to regulatory requirements and institutional policies. Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines in a busy office setting. High school diploma or equivalent required; associate or bachelor’s degree in a related field (e.g., business, finance, education, or administration) is preferred. Prior experience in a financial aid office, student services, or higher education environment is a plus. #J-18808-Ljbffr