Renewal Manager

Job Description

Job Description

We’re seeking a relationship-driven Renewals Manager to oversee recurring service renewals for one of our clients.

This person will contact customers before their inspections and maintenance services become due, confirm pricing and scheduling details, and prepare each account for a smooth handoff to the scheduling team. They will also identify opportunities for additional services and help retain customers who may be considering other options.

This is a strong fit for someone who enjoys building customer relationships, managing a busy pipeline, and keeping important details organized.

What You’ll Do:

• Manage upcoming annual and semiannual service renewals
• Contact customers to confirm the correct people for scheduling, site access, and purchasing approval
• Verify account information and resolve potential issues before services become due
• Discuss renewal pricing and coordinate formal quote requests with sales leadership
• Gather scheduling preferences, access instructions, and third-party coordination requirements
• Identify opportunities for additional services or unserved customer locations
• Give additional attention to high-value and compliance-sensitive accounts
• Move qualified work orders into the “Ready to Schedule” stage
• Maintain clear, accurate notes in Salesforce so scheduling can book services without unnecessary follow-up
• Document why customers choose not to renew and help identify retention trends
• Support reporting related to renewals, customer retention, and additional service opportunities
• Approve renewal discounts within established guidelines and escalate exceptions as needed
• Help improve renewal rates, customer retention, and the overall quality of scheduling handoffs

What We’re Looking For:

• 2+ years of experience in B2B account management, renewals, customer success, inside sales, or a related position
• Strong phone and written communication skills
• Ability to build meaningful customer relationships rather than simply completing transactional calls
• Strong organization and follow-through when managing a high volume of accounts
• Sound judgment when discussing pricing, discounts, and customer concerns
• Comfort learning CRM, communication, and internal reporting systems
• Salesforce experience is preferred
• Proficiency with Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive, is preferred
• Experience in fire protection, life safety, facilities, construction services, or a related industry is helpful but not required

Work Environment:

This is primarily an office-based position involving frequent customer calls, email communication, account research, and CRM activity. The role requires consistent attention to detail and regular use of computers, phones, and standard office technology.

Work generally involves low physical exertion and extended periods of focused computer- and phone-based activity. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the position.

Compensation & Benefits:

• $80,000–$90,000 annual salary DOE
• Medical, dental, and vision insurance
• 401(k) with company match
• Generous paid time off and vacation benefits
• Paid training and continued professional development
• Supportive, family-oriented work environment

If you think your experience aligns with the Renewal Manager role, apply today!

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