Solutions Engineer - Coppell, TX or Milpitas, CA

Kontakt Your Rohde & Schwarz recruiting team is looking forward to receiving your application. Info Stadt/Region San José (California), Coppell (Texas) (USA) Einstiegslevel Berufserfahrene Beschäftigungsart Vollzeit Ref. Nummer 17142 Recently named by Newsweek as one of the Best American Mid-Sized Workplaces in 2026, Rohde & Schwarz is seeking a Solutions Engineer supporting advanced Test & Measurement systems. This role provides advanced technical support for complex RF and OTA test systems, drives ticket resolution, and works closely with field service, engineering, and customers to maximize system availability and customer satisfaction. The position is instrumental in scaling recurring service revenue while delivering an exceptional customer experience. This role can be based out of either Coppell, TX or Milpitas, CA and will require regular attendance in the office each week. Your tasks - Provide advanced technical support for complex RF, OTA, and wireless test systems Own the technical ticket lifecycle from opening through resolution and closure Prioritize and manage support cases in accordance with SLA response and resolution commitments Perform advanced troubleshooting, diagnostics, and root cause analysis for hardware, software, and integrated systems Coordinate issue resolution with Field Service Engineers, Engineering, Product Divisions, and third-party suppliers Provide remote technical guidance to field personnel to reduce system downtime and unnecessary onsite visits Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles Identify recurring product or system issues and recommend corrective actions and service improvements Support preventive maintenance strategies and system health assessments Participate in customer technical reviews and continuous service improvement initiatives Support new SLA program implementation and ongoing service delivery processes Exciting insights into Rohde & Schwarz Our colleagues provide insider information about: Daily adventures and challenges Our passionate team The technologies behind the innovative projects and solutions Your qualifications Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or related technical discipline, or equivalent industry experience 5+ years supporting RF Test & Measurement systems or related wireless technologies Strong knowledge of RF fundamentals, wireless communications, and system integration Experience troubleshooting hardware, software, networking, and integrated test systems Experience managing technical support cases using ticket management systems Excellent analytical, communication, and customer-facing skills Ability to work effectively across cross‑functional and multi‑vendor teams Ability to travel domestically as required (approximately 20–30%) In order to be considered, candidates must reside in the US and have valid permanent work authorization. Interested? The total compensation for this position is $120K-$140K. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills. Rohde & Schwarz is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law. Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting‑edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty. Our offer Flexible working hour models Training & continuing education Privately owned company Promoting innovation Long‑term & attractive work environment Show more #J-18808-Ljbffr Socket.dev