Ecommerce Manager

Ecommerce Manager

NHMLAC is building a new in-house ecommerce business to support the Natural History Museum and La Brea Tar Pits. We are seeking an Ecommerce Manager to lead the day-to-day operations, merchandising, and financial performance of this business.

This is a hands-on, operational role responsible for executing and managing all aspects of ecommerce, including assortment planning, inventory and open-to-buy management, vendor coordination, fulfillment, customer service, and revenue performance.

The Ecommerce Manager will own the ecommerce P&L in execution, ensuring that the business operates efficiently, meets revenue goals, and delivers a high-quality customer experience aligned with the museum's mission.

Ecommerce Operations & Execution

• Manage the day-to-day operation of the Shopify ecommerce site, including product setup, pricing, promotions, and inventory updates
• Maintain site accuracy across product information, imagery, availability, and merchandising
• Monitor site performance and resolve operational or technical issues in partnership with internal and external teams
• Manage the e-commerce platform, supporting systems, and external vendors, including web, payment systems, and fulfillment providers, partnering with Visitor Services, Retail, Marketing, Digital, and Technology to maintain site functionality and ensure high-quality product imagery and storytelling across digital channels
• Lead conversion optimization and customer experience improvements across the full funnel, including testing, navigation, search, and on-site content.
• Own ecommerce retail marketing across site, email/CRM, paid media (where applicable), and retail-specific social channels, partnering with Brand Marketing to ensure alignment with institutional priorities

Merchandising, Buying & Open-to-Buy Management

• Build and maintain an open-to-buy (OTB) model aligned to sales forecasts and inventory targets
• Plan and execute product assortments across exhibitions, seasonal drops, and core museum merchandise
• Source and purchase products from vendors, including negotiating pricing, minimums, and lead times
• Track inventory levels and manage reorders to optimize sell-through and minimize excess stock
• Partner with existing retail partner to coordinate IRL and Ecommerce Selling of products and purchase of future products
• Partner with internal stakeholders to develop exclusive and mission-aligned products

Financial Management & Revenue Accountability

• Own execution against revenue targets, margin goals, and inventory productivity metrics
• Build and manage the ecommerce operating budget, including product costs, shipping, packaging, and fulfillment expenses
• Optimize pricing, promotions, and discount strategies to maximize revenue and margin
• Monitor key KPIs including conversion rate, AOV, sell-through, inventory turn, and contribution margin

Fulfillment, Logistics & Vendor Coordination

• Coordinate with vendors and a third-party logistics (3PL) partner for inbound shipments, storage, and order fulfillment
• Manage purchase orders, shipping timelines, and receiving processes to ensure inventory accuracy and availability
• Optimize fulfillment workflows and shipping costs to improve efficiency and customer experience
• Order and manage packaging materials and supplies

Customer Service & Returns Management

• Own and manage email-based customer service, including order inquiries, issue resolution, and customer communications
• Process and manage returns and exchanges, ensuring timely resolution and accurate inventory updates
• Identify recurring customer issues and implement operational improvements

Data, Reporting & Optimization

• Track and report on ecommerce performance, including sales, inventory, and customer metrics
• Use data to inform buying decisions, pricing strategies, and merchandising improvements
• Maintain clean and structured product and inventory data for reporting and operational efficiency

Required Qualifications

• 5+ years of experience in ecommerce operations, merchandising, or digital retail
• Hands-on experience managing a Shopify (or similar) ecommerce platform
• Strong understanding of inventory management, buying, and open-to-buy planning
• Experience working with vendors, purchase orders, and 3PL/fulfillment operations
• Demonstrated ability to manage budgets, pricing, and margin performance
• Comfortable managing customer service workflows and resolving customer issues directly
• Strong organizational and analytical skills, with proficiency in Excel/Google Sheets
• Experience managing eCommerce systems and vendors, including Shopify apps, CRM/email platforms, web development partners, and marketing platform integrations
• Experience with fulfillment, logistics, and inventory coordination, including demand planning and 3PL/vendor relationships
• Experience coordinating closely with onsite retail teams, suppliers, artists, and enterprise stakeholders to align merchandising, product development, inventory, and campaigns

Salary range for this position is $ 89,065.17 - $95,769 plus excellent benefits. This is a Regular Full Time position. A cover letter, current resume, and list of 3-4 references are required for all applicants. Review of applications begins immediately and continues until the position is filled. Interested candidates please visit and click the link of the position for which you are interested or go directly to the online application.