Senior Researcher, Customer Insights
Virtual Vocations Inc
Leading the Voice of Customer (VoC) and Customer Insights programs, the full-time Senior Researcher, Customer Insights will drive measurable business outcomes by translating customer insights into actionable strategies while collaborating with executive stakeholders in a remote environment. Key responsibilities Design and execute end-to-end customer insights workflows, including CSAT trackers and specialized B2B research Manage a comprehensive research portfolio, overseeing vendor selection, fieldwork, quality assurance, and reporting Synthesize operational data with customer sentiment by partnering with cross-functional teams Required qualifications 8+ years of experience in leading Customer Insights, Market Research, or Behavioral Data Science programs Proven experience managing market research with a focus on B2B Strong grasp of classical quantitative methods and qualitative management Familiarity with AI-enabled research methodologies and tools Hands-on experience executing NPS and CSAT programs with measurable improvements
Vacancy posted 1 day ago
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