Senior Implementation Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Implementation Specialist based in the United Kingdom. As a Senior Implementation Specialist, you will guide enterprise customers through successful software onboarding, implementation, data migration, and training. You’ll take ownership of end-to-end implementation projects, coordinating stakeholders, managing timelines, and ensuring a smooth transition to new workflows. Acting as a trusted consultant and change management partner, you’ll help customers optimize their operations, drive adoption, and realize measurable business value. You’ll collaborate closely with cross-functional teams to deliver a seamless customer experience and share insights that improve the product and implementation process. In a remote-first, globally distributed environment, you’ll have the opportunity to work with experienced colleagues while using AI tools and automation to make implementation work more efficient. Accountabilities - Lead end-to-end implementation projects for enterprise customers, developing project plans, tracking milestones, and ensuring deliverables are completed on schedule. - Coordinate with executive sponsors, firm administrators, and end users to align expectations, establish responsibilities, and maintain accountability. - Facilitate onboarding activities, including kickoff meetings, process reviews, configuration workshops, and tailored training sessions. - Advise customers on workflow design, operational best practices, and change management strategies to improve adoption and business outcomes. - Guide customer teams through organizational and process changes, addressing resistance and encouraging engagement with new ways of working. - Support accurate data migration by importing contacts and work items and using Excel and other tools to validate data quality and completeness. - Identify potential project delays, adoption challenges, and implementation risks early, taking proactive steps to keep projects on track. - Collaborate with Sales, Customer Success, Product, and Support teams to coordinate customer handoffs and communicate feedback.

- Demonstrate customer value and return on investment while establishing a foundation for long-term success. - Use AI tools, including ChatGPT and AI-powered workflow automation, to improve project planning, customer communications, and process efficiency. Requirements - 3–5+ years of experience in B2B SaaS implementations, including at least 2 years of end-to-end technical implementation experience. - Strong project management skills, with the ability to oversee multiple customer implementations simultaneously. - Confidence working directly with customers, facilitating workshops, and engaging with senior stakeholders. - Excellent communication and presentation skills, including the ability to explain technical concepts in clear, actionable terms. - A consultative mindset, combining active listening with the confidence to challenge existing processes and recommend improvements. - Strong attention to detail and a commitment to accurate data handling, reliable execution, and follow-through. - Comfort working with data, systems, software configuration, and migration processes. - Resilience, adaptability, and the ability to thrive in a changing, fast-paced environment. - Ability to work remotely, manage time independently, and maintain progress across multiple projects. - Experience in accounting or tax, familiarity with workflow or project management software, enterprise onboarding, change management frameworks, or a high-growth SaaS environment is an advantage. - Hands-on experience with the platform used by the partner company is beneficial but not essential. Benefits - Base salary: £64,000–£70,000 GBP. - Flexible working hours and remote-work support.