IT Help Desk Agent — Level 1 Support & Troubleshooting

Parkland Health and Hospital System (PHHS)

Parkland Health and Hospital System is seeking an IT Help Desk Specialist to provide Level 1/1.5 support by phone for clinicians and staff. You will triage connectivity, telephony, software, hardware, peripherals, and smart devices, documenting steps in the ticketing system. You will escalate complex issues to Level 2 and contribute to knowledge base updates. The role requires a High School Diploma, 3 years of help desk experience, strong communication, empathy, and ability to multitask across #J-18808-Ljbffr Parkland Health and Hospital System (PHHS)

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Vacancy posted 2 days ago

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