Associate Restaurant Manager

Job Details Job Location: 040045 - WP Forest Hills - Forest Hills, PA 15221. Position Type: Associate Restaurant Manager. Reports to: Restaurant General Manager. Directly Supervises: AGMs / Shift Managers / Team Members. Basic Purpose and Objectives The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include: Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food handling procedures and operational processes Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and screening of prospective employees under the direction of the RGM. The ARM directly performs hands‑on operational duties, trains employees on an ongoing basis, responds to customer service needs and role models appropriate skills and behaviors. Candidate expectations: promotable to RGM within 18 months; demonstrate leadership; progress in Individual Development Plan; failure to progress may lead to demotion or termination. Principle Accountabilities Customer Satisfaction / Product Quality Maintains fast, accurate service, positive guest relations, product consistency with quality standards. Drives customer‑focused culture by modelling resolution of customer issues and training managers and crew. Tracks, analyzes and resolves sources of customer complaints. Ensures food safety standards are met. Financial Develops and drives the restaurant annual operating plan. Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets. Trains and mentors subordinates on financial analyses and profitability tips. Develops store CAPEX requests and serves as the principal interface with all vendors. Operations Ensures facilities and equipment are maintained to company standards. Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards. Establishes restaurant speed‑with‑service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals. Oversees development and revision of weekly management and crew schedules. Human Resources Directs all restaurant‑level HR activity including: personal accountability for crew hiring decisions, learning zone planning and execution, performance management, compensation, employee relations issues up to termination. Provides hands‑on training for management staff in advanced learning zone modules and develops all shift managers and assistant general managers to assume higher level responsibilities. Develops and monitors staffing plans and directs crew sourcing activities. Manages the work environment on all shifts to ensure fair and equitable employee treatment and adherence to company, state and federal workplace regulations. Success Measures Achieving the restaurant annual operating plan. Margin improvement over previous year sales growth. Weekly/period restaurant performance in sales, labor and COGS. PRC results and DISSAT scores. Learning Zone certification levels, crew turnover and staffing levels. Qualifications Delivers Excellence in Customer Service Fully aware of customer needs; ensures delivery of quality products and service; high standards of product quality and speed; strong attention to detail; tidy professional appearance; proactive interaction; seeks continual improvement; emphasizes winning customer experience; uses customer feedback tools. Team Leadership Supervises others, coordinates work, delegates, remains in control, provides clear direction, leads by example, assertive communication, motivates, principals leadership, ethics, celebrates achievements, coaches staff, provides constructive feedback, demonstrates enthusiasm and intensity. Business Savvy Identifies problems, implements solutions, manages flow, focuses team on critical business issues, organizes and delegates work, ensures understanding and use of business tools, analyzes financial data, identifies trends, follows through for complete implementation, understands key business drivers to build sales and achieve margin targets. Team Development Identifies staff development needs, ensures time for development, provides resources, gives feedback, conducts formal assessment. Restaurant Operations Technically proficient in all aspects of food preparation, production and delivery; detailed knowledge of food handling/safety; familiar with basic equipment troubleshooting; detailed knowledge of company product standards. Educational Attainment / Experience Requirements High school diploma or GED. Supervisory experience in food service or retail environment. Demonstrated ability to maintain financial controls and coach and train hourly employees. Proven ability to drive customer satisfaction, financial performance and employee satisfaction. Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development). #J-18808-Ljbffr