Client Success Manager

Pluto Labs helps local service businesses (roofers, HVAC, plumbers, pool builders, remodelers) grow through Meta ads and social media. We're a team of 10+ building the intersection of marketing and AI for local businesses, and we need someone to own our client relationships as we scale. What you'll actually do: Be the main point of contact for a portfolio of client accounts Understand paid ads and social performance well enough to explain the "why" behind results, not just report numbers Catch problems before clients do, and loop in the right team member to fix them Own onboarding, retention, and finding upsell opportunities Coach clients on how to run paid ads/social media content You're a fit if you: Live in Phoenix and can commute in office(not remote) Know paid ads (Meta especially) and social media marketing Have agency or client-facing experience Can talk to business owners in plain English, not marketing jargon Want real growth, not a capped role This is a salary position with a clear path to leading a client success team as we scale. #J-18808-Ljbffr