Patient Care Representative

This position blends patient care representative duties with progressive responsibilities in the Nutrition Department. Initially you will handle front‑desk operations, later expanding to nutrition administrative tasks as the program grows. Responsibilities Greeting patients and visitors in a professional, courteous, and respectful manner. Perform patient registration, check‑in, check‑out, and appointment scheduling functions. Verify demographic, insurance, and billing information accurately and timely. Answer incoming calls, respond to patient inquiries, route messages, and provide general front desk support. Coordinate appointment reminders, rescheduling, follow‑up calls, and patient outreach activities. Maintain smooth patient flow by communicating effectively with providers, clinical staff, and patients. Assist with patient orientation services, including practice information, patient portal guidance, and appointment processes. Receive, distribute, scan, fax, and file documents as needed in accordance with organizational procedures. Maintain confidentiality and comply with HIPAA and all health center policies and procedures. Support positive patient experience by ensuring patients, families, and visitors are treated with concern, empathy, and respect. Provide administrative and operational support to Registered Dietitians, nutrition staff, and the interdisciplinary healthcare team. Coordinate nutrition appointments, follow‑up scheduling, patient tracking, and departmental communications. Prepare and organize patient charts, intake forms, consent forms, educational materials, and other documentation for nutrition visits and related services. Support the GLP weight‑management program by assisting with insurance verification, prior authorization processes, required forms, and supporting documentation. Communicate with insurance companies, pharmacies, providers, and patients regarding prior authorization updates, renewals, denials, and appeals. Maintain logs, spreadsheets, reports, and tracking systems related to nutrition services, referrals, authorizations, and program participation. Assist with preparation and distribution of nutrition education materials, wellness resources, and departmental correspondence. Support coordination of workshops, wellness initiatives, group education sessions, and community outreach activities. Maintain office organization, supply inventory, educational resources, and departmental administrative systems. Collaborate with physicians, nurses, medical assistants, social workers, and other staff to support efficient workflow and coordinated patient care. Qualifications High School Diploma or GED required. Associate Degree in Healthcare Administration, Health Sciences, Public Health, Nutrition or related field preferred. Previous experience in a healthcare, medical office, outpatient clinic, community health center, or similar administrative setting preferred. Experience with patient scheduling, registration, insurance verification, and general front desk procedures preferred. Experience with prior authorizations, referrals, pharmacy coordination, or GLP medication workflows preferred. Proficiency with electronic health records, scheduling systems, Microsoft Office, and general office technology. Strong organizational, communication, multitasking, and customer service skills. Ability to work effectively in a fast‑paced healthcare environment with culturally diverse and underserved populations. Knowledge of HIPAA regulations, medical terminology, and healthcare administrative workflows preferred. Spanish language competency preferred. #J-18808-Ljbffr Betances Health Center