Customer Service Rep - TEMP ROLE - 8/26-9/22/26

Customer Service Temp (High Holy Days)

Temporary position August 26 September 22, 2026

The Customer Service Temporary Assistant (for the High Holy Days) will provide exemplary customer service to a variety of constituents: new and long-standing members of Stephen Wise Temple - prospective member families, donors and friends of the community, and clergy and other staff during our busiest season of the year. In partnership with other members of our year-round administrative and senior team, this position will staff a busy call-and-fulfillment center throughout the weeks leading up to (and during) the High Holy Days (during which our campus will host over six thousand ticketed visits); will assist in-person visitors with their High Holy Days and membership needs; will enter, modify, and clean data to a high level of accuracy; and will assist with order fulfillment.

About You

You have superior customer service abilities and treat even the simplest interactions as opportunities to be an ambassador for community. You are an initiative-taking individual who works well both independently and as part of a team. You pay meticulous attention to detail and can balance multiple projects and tasks while prioritizing front-facing customer service. You are comfortable with Excel and database/ CRMs and can learn new systems easily.

Job Responsibilities and Qualifications

• Field phone calls, emails, and walk-in traffic with customer-forward, here-to-help attitude
• Provide phone, email, and in-person assistance with membership renewals, ticket reservations, and event registrations
• Ongoing data entry, ensuring information is up-to-date and accurate
• Serve as ambassador for member needs
• Staff High Holy Days services: manage will-call and/or on-site sales and handle issues or errors in ticketing or membership
• Filing, copying, collating/assembling and other organizational tasks
• Some weeknight and weekend hours required (including days/nights of High Holy Days September 11, 12, 13, 20,21)

Minimum Qualifications

• High School diploma or equivalent
• Exemplary customer service skills including a friendly disposition
• Outstanding organizational and multi-tasking skills: ability to deliver on daily and weekly deadlines despite continuous phone and email traffic; ability to prioritize and manage multiple assignments
• Expert data entry; comfort with a variety of databases/CRMs; and proficiency in Word, Excel, and Outlook
• Meticulous attention to detail
• Ability to shift frequently between internal data-related tasks and outgoing customer support
• Excellent editing & writing skills
• Works well under pressure in a busy environment
• Must be able to do basic math calculations accurately
• Familiarity with Reform Judaism a plus

About Stephen Wise Temple

Founded in 1964, Stephen Wise Temple is one of the largest Reform Jewish synagogues and schools in the world. The Wise community consists of a thriving congregation; Wise School (a top-tier K-6 elementary school and Early Childhood Center); Center for Youth Engagement (including Religious School, teen programming and Camp Wise); weekly worship services; and over 100 opportunities for deep learning, tikkun olam (helping those in need), and Jewish engagement throughout the year. With 1,500+ member families and more than 170 employees, Wise is known for its extensive educational, spiritual, and musical programs designed for individuals, couples, and families at all stages of life. The Wise campus is located on 19 beautiful acres atop the Mulholland Corridor of the Santa Monica Mountains and includes the new, state-of-the-art Katz Family Pavilion for daily athletic activities and diverse major events. The community founded by Rabbi Isaiah Zeldin is now led by Rabbi Yoshi Zweiback and a committed team of educators, administrators, and lay volunteers. Wise makes meaning and changes the world.