Customer Service Representative

Fraud & Claims Operations Representative 2

Position: Fraud & Claims Operations Representative 2 (Customer Service Representative)

Industry: Banking/Financial Services

Job duration: 6 months (Possible Extension/Conversion)

Location: Des Moines, IA 50309 (On-site - No Remote work)

Schedule: Monday–Friday (8 AM - 5 PM / 9 AM - 6 PM Central Time)

Pay Range: $18-19/hour

Tentative Start Date: 09/21/2026

Day-to-Day Responsibilities:

• This role will handle incoming calls.
• Handle incoming calls and investigate potentially fraudulent activity.
• Recommend process and tool improvements that increase the efficiency of fraud and claims operations.
• Prioritize work independently and provide day-to-day leadership and mentorship to the Fraud & Claims team.
• Identify and submit customer complaints when applicable.
• Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters.

Required Skills:

• Call Center/Contact Center/Customer Service Experience.

Nice to Have Skills:

• Bilingual - English and Spanish.
• Fraud and claims operations experience.
• Proficiency with MS Office applications, including Excel and Outlook.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.