Finance Operation Admin II

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Finance Operation Admin II

Who we are

Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas. We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!

Established in 1992, Anda Inc. is an independent wholly owned subsidiary of Teva Pharmaceutical Industries Ltd., and is one of the leading pharmaceutical distributors within the United States, Puerto Rico and the U.S. Virgin Islands. We provide distribution services to customers that span across all trade classes within the healthcare supply chain.

At Anda, we are committed to provide our customers with the reliable and trusted service needed to support their businesses and most importantly, the needs of their patients. Our team operates with an unmatched sense of urgency and we pride ourselves in our willingness and ability to do what it takes to get our customers what they need, when they need it.

The opportunity

The position is responsible for The Collection Associate will make outbound calls to customers to resolve balances deemed past due by the Accounts Receivable (AR) system. The AR System will manage customer's accounts according to defined Strategies. The Collector will use experience to identify customer's needs and provide solutions.

ESSENTIAL AREAS OF RESPONSIBILITY

All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.

• Responsible for the follow up and timely completion of next action item according to the Strategy under which the account is managed.
• Manage a Collection Portfolio of 3,000 + Accounts across Doctors and Pharmacies.
• Responsible for contacting assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications.
• Responsible for proper documentation in the AR system.
• Must be able to analyze customer payment trends and make suggestions to mitigate account balances. Must have the ability to quickly review account history, payment and credit information to articulate a resolution
• Resolves payment delay issues, deductions, and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction.
• Provides communication to customers via telephone, computer, and written correspondence regarding account's status, and obtain payments or develops resolution plans up to and including payment.
• Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness.
• Process customer payments, and provide customer documentation as needed.
• Perform functions within established guidelines and release orders
• Performs related duties as assigned.

Your experience and qualifications

POSITION REQUIREMENTS

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

• Minimum of Associates Degree Preferred or Five (5) years of related work experience
• Minimum of Three (3) years of business to business collections experience

• Business English usage, spelling, grammar and punctuation.
• Business and personal computer hardware and software applications.
• Collections with a high volume transaction company.
• Must be proficient with Windows and Excel.

• Communicating clearly and concisely, both orally and in writing.
• Establishing and maintaining effective working relationships with others.
• Providing excellent customer service with both internal and external customers.
• Excellent analytical and problem solving abilities with attention to detail.
• Excellent interpersonal skills, including verbal and written communication (several positions require Bilingual English/Spanish).
• Ability to work independently to achieve desired results.
• Ability to work flexible shift as required and occasional weekend

PHYSICAL REQUIREMENTS:

• Sitting for extended periods of time at work station or mobile equipment.

• Perform activities such as computer work, preparing and analyzing data, and extensive reading.

• May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.).

Enjoy a more rewarding choice

We offer a competitive benefits package, including Medical, Dental, Vision, and Prescription coverage starting on the first day. We also offer Disability and Life Insurance, Paid Time Off, 13 paid Holidays, 6% match on the 401(k), Employee Stock Purchase Plan, and Tuition Assistance.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva's Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Important notice to Employment Agencies - Please Read Carefully Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.