Solution Engineer

Solutions Engineer (Technical Delivery & Support)

We're seeking a technically proficient and results-driven Solutions Engineer to join our client's Delivery team. In this role, you will be a key customer-facing technical contact, providing expert support and guidance to customer IT and EMR teams. You will own and manage critical technical integrations and systems, ensuring seamless delivery and ongoing support.

Location: Remote – USA Permanent FTE position

End-to-End Technical Integration Delivery

Lead end-to-end design and deployment of integrations involving:

• 278R EDI transactions (Healthcare Services Review Request for Review and Response)
• 275 EDI document management workflows for supporting documentation
• RESTful APIs for synchronous data exchange with EHR, payer, and third-party systems
• File-based integrations (e.g., SFTP transfers for batched document exchange)

Design, build, and optimize data mapping schemas between customer systems and client's healthcare platforms, including:

• EDI X12 to internal data models
• 278R loops (2000E, 2010EA, 2010EB) to API payload formats
• Mapping HL7 or custom EMR data structures to internal workflows

Manage B2B VPN tunnels, IP whitelisting, and security credential provisioning (SSL certificates, mutual TLS), ensuring secure and compliant data transmission.

Technical Troubleshooting & Quality Assurance

Perform payload-level debugging of JSON, XML, and EDI data using tools such as Postman, Insomnia, and EDI Notepad.

Build SQL scripts for:

• Data migration pre-validation and post-migration audits
• Live data integrity checks across systems
• Root cause analysis of data mismatches and failed transactions

Use packet tracing and VPN diagnostic tools (Wireshark, tcpdump) to debug connectivity issues.

Develop automated test scripts for integration validation (e.g., Postman Collections with Newman CLI).

Monitor production data flows using internal tools and external monitors, with alerting configured for integration failure scenarios (timeouts, schema validation failures, etc.).

Technical Project Architecture & Documentation

Create and maintain sequence diagrams, data flow diagrams, and API schema documentation for all integrations.

Document VPN configurations, encryption protocols, and authentication flows (e.g., OAuth 2.0, API key rotation).

Define error handling frameworks across integrations, standardizing error response formats and retry logic.

Technical Advisory & Collaboration

Serve as the technical SME for customer IT teams, providing guidance on:

• EMR system connectivity (Epic, Cerner, Athenahealth, etc.)
• Data normalization for authorization workflows
• PHI/PII encryption standards and HIPAA-compliant data handling

Actively contribute to product feedback loops, identifying enhancements to APIs, integration tooling, and internal debugging utilities.

Collaborate with engineering teams to design reusable integration frameworks and middleware components (e.g., Mirth Connect channels).

What you'll need to be successful in this role:

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent technical field.

5–7+ years of hands-on integration engineering, with direct ownership of EDI and API implementations in a healthcare environment.

Deep expertise with EDI X12 standards:

• Specifically 278R transactions: Service Type Codes, Request/Response data flow, segment looping - 275 Attachments for clinical documentation exchange
• Advanced SQL proficiency (CTEs, window functions, ETL data validation workflows).
• Hands-on experience with interface engines (strong preference for Mirth Connect or comparable platforms).
• Expert with REST API protocols, including:
• Authentication methods (OAuth2, Basic Auth, API keys)
• API schema validation (JSON Schema, XML Schema Definition - XSD)
• Rate limiting, pagination, and error handling best practices
• Strong familiarity with healthcare IT systems:
• EMRs like Epic (Interconnect API), Cerner, Athenahealth
• Revenue cycle systems, prior authorization systems
• Proficient in configuring and troubleshooting B2B VPNs, SSL certificates, mutual TLS, and data encryption protocols (AES-256, SHA-256 hashing).
• Experience with network troubleshooting tools (e.g., Wireshark, OpenVPN, tcpdump).
• Solid understanding of HIPAA, HITRUST, and data privacy/security compliance frameworks.
• Comfortable with automation tools for API testing and monitoring (e.g., Postman, Newman, Swagger Inspector).
• Experience with healthcare prior authorization workflows, utilization management, and revenue cycle operations.
• Experience building or working with event-driven architectures (e.g., webhook-based notifications, Kafka).
• Familiarity with PowerBI, Looker, or equivalent tools for integration health monitoring and reporting.
• Contributions to technical enablement: reusable Postman collections, internal knowledge bases, data mapping templates.
• Ability to mentor junior technical implementation specialists.
• Willingness to travel to customer sites as required (up to 25%).

Why Join?

Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes

Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL

Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles

Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match

Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development

Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued