Room Division Manager

A unique opportunity to join the leadership team at the Ontario Airport Hotel and Conference Center, a 309‑room property undergoing full renovation and rebranding to an upscale Hyatt Regency brand. The Rooms Division Manager will play a pivotal role in shaping the guest experience from the ground up and building a reputation for excellence at the revitalized property. Responsibilities Lead and manage the Front Desk and Housekeeping division to ensure seamless operations and exceptional guest experiences. Oversee guest relations to maintain high levels of customer service and satisfaction. Recruit, train, mentor, and develop talented and engaged team members, fostering a culture of continuous improvement and teamwork. Foster open communication and collaboration within the Rooms Division and with other hotel departments (e.g., Sales & Marketing, Food & Beverage, Engineering). Prepare and manage the Front Desk and Rooms Division budget, ensuring effective cost control and maximization of revenue opportunities. Monitor and assess service and satisfaction trends, evaluate issues, and implement improvements. Lead guest service training initiatives and continuously assess service quality through audits and guest feedback. Ensure that property policies are administered fairly and consistently, complete disciplinary procedures and documentation per SOPs and LSOPs, and support the Peer Review Process where applicable. Conduct regular inspections to maintain and enhance the quality of guest rooms, ensuring cleanliness, functionality, and adherence to brand standards. Manage shift scheduling, monitor staff performance, and utilize labor‑management tools to control labor costs. Participate in hotel meetings to discuss operations and improvements. Collaborate with the General Manager to establish and monitor operational policies and guidelines. Ensure compliance with all safety, health, and legal regulations related to hotel operations, including OSHA, fire safety, and environmental protocols. Attend and actively participate in departmental and management meetings, contributing insights and recommendations to improve operations. Additional responsibilities are not exhaustive and may be assigned as needed. Availability Requirements The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands. Qualifications Hospitality Management degree preferred. Minimum of 5‑7 years of progressive leadership experience in Rooms Division operations within a full‑service hotel environment, with at least 3 years in a Director or senior management role overseeing both Housekeeping and Front Office. Proven experience in managing and developing teams, and driving guest satisfaction and operational efficiency. Proficient with Microsoft Office Suite or related software; in‑depth knowledge of hotel management software and systems (e.g., Opera, RoomKey). Strong financial acumen, including experience in budget management, forecasting, and revenue optimization. Excellent leadership, communication, interpersonal, and problem‑solving skills. Equal Employment Opportunity Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Hyatt Regency