Workforce Forecasting & Scheduling Analyst
WSP / PARSONS BRINCKERHOFF
WSP in Colorado is seeking a Workforce Analyst to support Contact Center teams across phone, email, and chat channels. The role focuses on forecasting, scheduling, intraday management, reporting, and analysis to sustain staffing levels and service goals. You will partner with Operations, Supervisors, Training, and Quality to address staffing needs and provide backup support across the Service Center. The position requires close collaboration with the Back Office workforce, and the schedule is #J-18808-Ljbffr
Vacancy posted 4 days ago
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