Workforce Forecasting & Scheduling Analyst
WSP in the U.S.
WSP USA is seeking a Workforce Analyst for its Denver Metro Area contact center. You will forecast, schedule, monitor intraday staffing, and analyze performance across phone, email, and chat channels to meet service levels and goals. You will develop forecasts, create schedules, produce daily/weekly reports, and partner with Operations and Training to optimize coverage. Remote work not required; standard business hours apply. #J-18808-Ljbffr
Vacancy posted 1 day ago
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