Sales & Store Operations Associate, NYC

Showroom & Store Operations Associate in NYC

Nordic Knots is an interior design brand specialising in premium rugs and textiles rooted in Scandinavian aesthetics. We create timeless, aspirational products and experiences designed to elevate modern living. As we continue to grow, we are expanding our NYC retail team and seeking individuals with interior design backgrounds who are passionate about delivering exceptional in-store customer experiences.

As Showroom & Store Operations Associate in NYC, you are passionate about design, highly organized, customer-focused, and self-motivated. This is a dynamic role where you will be instrumental in driving sales, providing expert client consultation, maintaining the impeccable appearance of our store, and ensuring efficient, end-to-end operational flow.

The ideal candidate thrives in a varied and engaging environment, possesses meticulous attention to detail, and is prepared to fully commit to the success of the store. An interior-design background or prior category-specific retail experience in home textiles, especially rugs, curtains is highly valued.

Key Responsibilities

Sales & Client Engagement

• Sales Leadership: Drive face-to-face sales in our store and conduct virtual consultations, offering clients expert-level guidance on our collection, and consistently converting orders through exceptional service, interior design guidance and pleasant customer engagement
• Expert Client Interaction: Serve as the primary point of contact for consumers and professional clients. Confidently greet, engage, answer questions, and provide reliable product and service information
• Product Expertise: Proactively and continuously learn and retain deep product knowledge across all collections to effectively consult with and educate clients
• CRM & Sales Cycle Management: Proactively manage follow-up process from inquiry to delivery and maintenance of client relationships, including quote creation, order processing, client communication, ensuring strong administrative efficiency, conversion and retention
• Budget Ownership: Eagerly and comfortably work towards achieving and exceeding ambitious store sales targets and KPIs

Sample & Inventory Management (Store & Storage Unit)

• Inventory Accuracy: Maintaining accurate inventory counts and detailed record-keeping for all product samples in the showroom and external storage unit
• Logistics & Receiving: Manage ordering and tracking of new samples and inventory. Coordinate and receive deliveries, ensuring all shipments are inspected, logged, and processed efficiently
• Organization & Merchandising: Own the organization and arrangement of samples on the showroom floor and in storage. Ensure displays are neat, accessible, and aligned with visual merchandising standards. Take initiative to help replenish showroom racks to maintain optimal display and stock levels
• Master Inventory Management: Oversee the care and organization of the master sample library, ensuring they are properly labeled, hung, and maintained in pristine, ready-to-use condition

Qualifications & Skills

• Industry Experience: Minimum of 23 years of experience in high-end retail or showroom sales from a premium design-driven sector such as interior design, lifestyle fashion. Direct experience with rugs, curtains, or home textiles is highly preferred to be comfortable discussing custom orders and technical specifications
• Consultative Sales Ability: Proven track record of meeting or exceeding sales targets through a relationship-based approach
• Operational Excellence: Strong organizational skills with experience managing inventory, logistics, or back-of-house operations
• Communication Skills: Exceptional verbal and written communication skills, with the ability to maintain a professional and warm tone with both retail customers and Trade professionals (Interior Designers, Architects)
• Technical Proficiency: Comfortable using Point of Sale (POS) systems, CRM software, and Google Workspace/Microsoft Office. Experience with virtual consultation tools (Zoom, Teams) is a plus

Desirable Attributes

• A proactive "self-starter" mentalityidentifying what needs to be done before being asked.
• A keen eye for interior design.
• The ability to multitask in a fast-paced environment while maintaining a calm, welcoming showroom atmosphere.

Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.

We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up. At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.