Administrative Coordinator

Administrative CoordinatorCompensation: $21.00 - $23.00 per hourPosition OverviewThe following list includes the typical responsibilities for the Administrative Coordinator position. Due to the teamwork-oriented nature of our company culture, additional duties outside of those listed below may be assigned as needed. Employees should consult their Supervisor with any questions regarding responsibilities.Agency AdministrationAssist and provide backup support to Agents and/or the Manager as needed.Maintain daily deposit backup documentation.Manage inventory and petty cash controls, ensuring accurate reconciliation.Submit weekly reports to Corporate every Monday.Assist with maintaining a professional office appearance, including ensuring fresh coffee and water are available for clients.Coordinate defendant court reminder calls with the Manager.Office SupportProvide administrative assistance for claims-related matters as appropriate.Assist with Corporate requests and inter-agency requests, including:Filing motionsProcessing exonerationsPulling minute ordersFiling trust deedsOther administrative tasks as assignedBuild defendant files, including labels, 2100RC forms, and required documentation.Scan and attach complete defendant file documents and photographs into the BMA system.When receiving bond inquiry calls:Capture the caller's nameDefendant's nameCaller's phone numberTransfer information to an Agent as necessaryNever end a lead call without first connecting the caller with an Agent.Scan and upload defendant court documents into BMA and file appropriately.Provide support when Agents are assisting other clients, including:Defendant check-insCourt updatesPaymentsBail information gatheringCreate bond transaction packets.Manage outgoing and incoming mail and Federal Express deliveries.Maintain inventory and ordering of office supplies and bail bond forms.Customer ServiceProvide prompt, professional, and non-judgmental customer service to the general public.Deliver exceptional customer service with a sense of urgency in areas including:Defendant check-insCourt updatesPaymentsReinstatementsOther client-related issues that arise dailyMaintain a professional appearance and adhere to the Aladdin Bail Bonds dress code when interacting with customers, vendors, courts, jails, and coworkers.Demonstrate a team-oriented attitude and provide support whenever needed without hesitation.Qualifications & ExperienceRequiredHigh School Diploma or equivalent.Strong written and verbal communication skills.Basic computer proficiency, including:Microsoft OutlookMicrosoft WordMicrosoft ExcelGeneral typing and office software skillsProficiency in the English language.PreferredMinimum of 2 years of office administration experience.Bilingual or multilingual abilities are a plus.Skills & AbilitiesAbility to multitask in a fast-paced office environment.Strong organizational and prioritization skills.Ability to work collaboratively as part of a team.Positive attitude with a proactive, resourceful, and flexible approach.Ability to work independently with minimal supervision.Flexibility to work non-standard hours when urgent matters arise.Job RequirementsMust be able to obtain a state-issued insurance license.Must possess a valid driver's license and qualify to operate a company vehicle.Must be willing to work a rotating schedule.Aladdin Bail Bonds is committed to providing exceptional customer service while fostering a collaborative and professional work environment.