Client Services Receptionist

Job Description

Job Description

Overview:

The Client Services Receptionist is the company?s first representative of support for customers . The Client Services Receptionist will mainly greet customers and visitors, answer phones, voicemail, email and administrative responsibilities.

Roles and Responsibilities:

The Client Services Receptionist will/is:

• Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards
• Be courteous and pleasant with coworkers and supervisors
• Uphold and practice company policies, procedures and Kleinfeld Bridal service standards
• Greet and welcome every customer and visitor in a warm manner
• Direct customers and visitors in the appropriate direction
• Answer and screen customer and visitors ensuring accurate information is passed on to partners
• Resolve any issue partnering with the appropriate person to ensure a timely and productive solution
• Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
• Manage/book customer appointments
• Complete all necessary data entry , ensure all administration and client service paperwork is accurate, processed and updated
• Ensure that the reception desk, lobby area and common areas are kept organized, clean and safe for all employees and customers
• Provide back up support for Financial Services

Qualifications and Education Requirements

Educations:

• High School diploma/GED required
• 5+ years in cash handling and customer service

Communication:

• Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff

Leadership:

• Able to demonstrate problem resolution skills
• Able to work effectively with all departments, associates, management, visitors and customers from diverse backgrounds

Organizational Skills:

• Ability to manage multiple tasks simultaneously while prioritizing
• Detail oriented
• Demonstrate the highest level of ethics and integrity

required skills:

• Excellent verbal and written communication skills with attention to detail
• Excellent time management
• Excellent professional interpersonal skills both in person and by phone
• Ability to manage multiple projects independently
• MS Office (word, excel, power point & email) proficiency