Studio Manager - Lynnwood

Studio Manager – Orangetheory Fitness Base Pay Range: $57,200.00/yr – $67,300.00/yr We Work Hard so Others Can Live More. The Studio Manager is responsible for operating and overseeing all front of house fitness studio operations, as well as leading and developing their sales team. The Studio Manager is responsible for meeting and exceeding all key performance sales indicators including membership sales and renewals, retail, and concession sales, as well as mentoring and coaching all sales staff in various sales techniques, regulating workout traffic, and maintaining premium customer service. The Studio Manager works closely with the Regional Sales & Ops Manager on managing, training, and coaching all sales staff, coordinating studio events, and adhering to and supporting all OTF business and employee policies for impeccable studio operations. The Studio Manager will develop and lead a high-energy culture within the studio and ensure OTF branding through consistency and continuity. Essential Duties and Responsibilities Oversee the hiring, onboarding, and scheduling process of new hires. Work closely with the Regional Sales & Ops Manager to train, develop, and coach sales staff members. Manage and oversee sales staff workflow throughout the day. Drive in‑studio contests based on goals – develop incentive programs and drive results with sales staff. Ensure that all front desk processes are followed including proper member check‑in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning. Provide and maintain the highest level of customer service across all team members and interactions. Uphold and adhere to all studio cleanliness and sanitation standards by setting the example; this includes restroom checks, equipment cleaning and sanitation, mopping floors, wipe downs, sanitizing surfaces, etc. Coordinate with the Assistant Studio Manager and Regional Sales & Ops Manager on social media initiatives. Coordinate with Regional Sales & Ops Manager to develop initial and ongoing sales drivers (pre‑sale events, studio events, outreach). Develop a high‑energy culture through contests and incentive‑based motivation. Model all studio activities through self‑involvement (leading by example) and ensure OTF branding through consistency and continuity in all actions. Other duties/projects as needed and assigned to support successful studio operations and goal achievement. Job Qualifications High school diploma or equivalent. Minimum of 2 years experience in a Manager or Assistant Manager role. Previous sales leadership and customer service experience. Experience working in a quota‑bearing structure preferred. Proficient in Microsoft Office. CPR/AED certification required: either upon hire or attained within the first 90 days of employment. Valid and up‑to‑date certification must be maintained throughout employment. Benefits & Perks Competitive pay PLUS bonus potential. Opportunities for advancement; we strive to develop our teams within, and our goal is to offer our OTF rockstars long‑term career opportunities. Workout for free. Casual/Fitness dress code. Flexible schedule. 401(k) plan. Dental and vision insurance plans. Other benefits include supplemental insurance plans such as hospital, indemnity, and critical illness. Potential for PTO benefits and medical insurance after initial measurement period. Studio Location TBD after successful completion of training, depending on business needs. Job Type Full Time Diversity Commitment Statement The presence and influence of Diversity & Inclusion within Orangetheory Fitness Afterburn is not just a vital and ethical standard to maintain but a powerful confluence and mandatory action. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences. We believe that in order to affect the change that we want to see in the world, it begins with how we, Orangetheory Fitness Afterburn, are committed to creating workplace equity and diversity while cultivating, fostering, and protecting a culture of inclusion and acceptance. Disclaimers Afterburn participates in the federal government's E‑Verify Program. Right to work. Afterburn provides equal employment opportunities to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. Employment‑at‑will employer. #J-18808-Ljbffr Orangetheory Fitness | Afterburn Coaching