Assistant Account Manager

Assistant Account Manager - Syosset, New York

LHH Recruitment Solutions is seeking a detail-oriented Assistant Account Manager on behalf of our client in the medical device industry. This opportunity is ideal for a professional with experience supporting customers in a regulated healthcare or medical device environment and who understands the importance of compliance, accuracy, and responsiveness.

This role combines customer interaction, order processing, and regulatory awareness within a highly structured, compliance-driven setting.

Position Overview

The Assistant Account Manager will manage inbound and outbound customer communications related to medical device products, order processing, and account setup. This individual must demonstrate strong computer proficiency, including Excel skills, and maintain awareness of FDA and ISO regulations governing medical devices.

The ideal candidate thrives in multi-system environments and understands the importance of regulatory compliance in healthcare operations.

Key Responsibilities

• Serve as the primary point of contact for patients, physicians, and healthcare partners

• Process and manage customer orders for medical devices and related supplies

• Accurately enter and maintain customer data within internal databases and CRM systems

• Ensure compliance with FDA and ISO regulatory standards

• Support regulatory documentation processes related to medical device distribution

• Utilize Microsoft Excel for data entry, reporting, and order tracking

• Navigate multiple systems simultaneously while maintaining accuracy

• Participate in structured virtual training sessions and adhere to established protocols

• Resolve customer inquiries efficiently while maintaining regulatory compliance

Required Qualifications

• Prior experience in a medical device company or regulated healthcare environment

• Strong computer skills, including proficiency in Microsoft Excel

• Working knowledge of FDA and ISO regulations related to medical devices

• Ability to manage multiple systems and screens simultaneously

• Strong written and verbal communication skills

• Comfort participating in structured virtual training sessions (e.g., Microsoft Teams)

What We’re Looking For

• High attention to detail and regulatory awareness

• Ability to work within structured compliance frameworks

• Strong organizational and multitasking skills

• Professional judgment when handling sensitive healthcare-related inquiries

• A proactive, service-oriented mindset

Salary: $65,000- $75,000

Equal Opportunity Employer/Veterans/Disabled

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