VP of Operations

Direct Recruiters

United States

Job Description

Client Summary:

Healthcare technology company operating a virtual platform that connects providers with cash-pay, evidence-based medical solutions
Combines a proprietary transaction platform with fulfillment, shipping, and patient support services in a seamless end-to-end model
Partners with FDA-registered manufacturing facilities and accredited pharmacies to ensure product quality and regulatory compliance
Helps provider organizations expand their service offerings and build practice revenue while maintaining continuity of care for patients
Positioned at the intersection of digital health, compounding pharmacy, and direct-pay care delivery with a strong emphasis on compliance and quality

Position Responsibilities:

Full P&L ownership of the operations team, which serves as the revenue engine of the business; accountable for improving the rate of order fulfillment and driving first fills and refills across the patient base
Contact center leadership: multi-omnichannel communication including phone, electronic, and unified communication channels; push AI-enabled call scoring, workforce analytics, and patient journey intelligence to the next level; unify currently disparate electronic communication channels
Fulfillment leadership: oversee fulfillment operations out of the St. Louis headquarters and a network of pharmacy partners; develop current tactical managers into true operational and people leaders
Patient journey optimization: own the patient experience from prescription at the doctor's office through delivery, adherence, and refills; build strategies that improve engagement and reduce drop-off across the patient lifecycle
Supply chain and logistics: build best-in-class inventory management, just-in-time logistics, and fulfillment processes; plan for and lead the transition to multi-location fulfillment as the company scales
Technology and platform development: collaborate on building a patient-facing application for education and engagement; leverage AI and modern tooling to enhance dynamic patient relationship management
Cross-functional partnership: work closely with the sales team and sales operations to ensure the patient journey starts effectively at the point of prescription
Strategic planning: define what the operations function will look like in 2027 and 2028; present and execute a forward-looking operational vision that connects to company-wide growth strategy

Experience & Skills:
Required Experience and Qualifications:

Executive-level operations leadership experience with full P&L ownership of a contact center and fulfillment function; beyond senior staff level, with demonstrated executive accountability for results
Multi-omnichannel contact center experience: you have built, led, or significantly transformed a patient-facing or consumer-facing contact center at scale, with an understanding of how AI, workforce analytics, and modern tooling can elevate performance
Fulfillment and supply chain fluency: experience managing fulfillment operations, inventory, and logistics in a healthcare, specialty pharmacy, e-commerce, or comparable environment
Tech-forward orientation: experience leveraging AI and technology to improve customer or patient journeys; experience building or contributing to patient-facing applications is a strong plus
Scaling experience: you have been through a growth phase where operations needed to be elevated beyond their current structure and you have the playbook to do it again
E-commerce or marketplace background is a meaningful differentiator; candidates who have built and run fulfillment and customer experience operations at companies like Amazon, DoorDash, or comparable platforms bring a valued perspective
Healthcare, specialty pharmacy, or medication adherence experience is preferred but not required; the ability to quickly understand the patient journey and the dynamics of a prescription-based business is essential
Presence: willingness to be in the St. Louis headquarters on a regular basis; this role requires meaningful on-site engagement with the operations team

Compensation $250k, Health Insurance, 401k, Paid Vacation

Apply

Vacancy posted 20 hours ago

Similar jobs that could be interesting for youBased on the VP of Operations in United States vacancy

VP of Operations & Strategy
...measurable executionA complex, fast-moving environment where commercial performance, client delivery, technology, data, finance, and operations are closely connectedA high-expectation culture that values ownership, accountability, strong problem-solving, and leaders who...
Suggested
AccruePartners
Charlotte, NC
2 days ago
VP - Operations
$156.7k - $250.7k
...basis in each and every process.P&L responsibility for assigned locations, including the preparation and management of capital and operational budgets.Work to improve the performance of employees through consistent and continual leadership in education and training...
Suggested
Local area
Shift work
R.R. Donnelley & Sons Company
Monroe, Adams County, WI
3 days ago
VP, Operations
...team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes...
Suggested
Full time
Local area
Day shift
Performance Food Group
Portland, OR
19 hours ago
VP of Operations
...VP Of Operations San Marcos, Texas, United States At Nox Group, we are dedicated to humanizing construction! Our enterprise owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels. Our teammates, partners, and customers can expect that we genuinely...
Suggested
For contractors
Work at office
Local area
Corbins
San Marcos, TX
1 day ago
VP of Operations
...Description At AZUMA Leasing LLC the Vice President of Operations is responsible for developing and aligning all customer service departments... ...functionality across multiple locations and departments. Our VP ensures world class customer service and sufficiently plans for...
Suggested
AZUMA
Austin, TX
1 day ago
VP, Operations
$156.8k - $245.4k
...ConnectiveRx Vp Operations Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us...
Local area
Flexible hours
ConnectiveRx
Pittsburgh, PA
1 day ago
VP, Operations
...Subfunction: Business Performance and Process Improvement Job Description: Position Overview We are looking for a dynamic Operations leader who will be responsible for working with the account leads in operationalizing the rollout and management of several...
Local area
Shift work
3 days per week
Omnicom Group Inc.
New York, NY
3 days ago
VP, Operations
$225k - $300k
...being part of something bigger. The Vice President of Operations is a key leader responsible for driving operational excellence in... ...led functions of Quality, EHS, and Global Supply Chain. The VP of Operations partners closely with executive leadership to shape...
Full time
Work at office
Resonetics
Bethel, CT
3 days ago
VP of Operations
$300k - $330k
...Title: VP of Operations Location: PJM Market Schedule: Mon - Friday day shift Salary: $300,000 - $330,000 + Bonus + Profit Sharing + Health + Relocation Why work here? Excellent stability, long term growth and benefits/pay. Premier power...
Relocation
Day shift
Primary Recruiting Services
East Brunswick, NJ
20 hours ago
VP of Operations
...Vice President of Operations Location: This is a fully onsite position based in Huntington Beach, California. Candidates must be available to work in the office five days per week. The Vice President of Operations is a senior executive responsible for leading and...
Work at office
Immediate start
Impresiv Health
Huntington Beach, CA
3 days ago
VP of Operations
...ROLE SUMMARY We are seeking a strategic, driven, and experienced Vice President of Operations to lead business operations across a designated multi-county region. This senior leadership role is responsible for overseeing operations, marketing, compliance, and quality...
Work at office
Local area
Shift work
Night shift
Priority Ondemand
Oxford, MS
2 days ago
VP of Operations
...Summary The VP of Operations directs overall manufacturing operations, ensuring the achievement of production objectives at the lowest cost consistent with the company quality standards and customer delivery requirements. In addition, this position will oversee Quality...
Work experience placement
BCI Acrylic Independent Dealers
Libertyville, IL
20 hours ago
VP of Operations
...VP Of Operations Location: Glendale Heights, IL * must be based in IL, within a 1-2 hr drive to/from Glendale Heights* Reports to: CEO Job type: Full-time NSI is a leading player in the natural private label food industry, dedicated to providing high-quality,...
Full time
Contract work
Remote work
NSI Group Inc
Elmhurst, IL
20 hours ago
VP of Operations
$169.41k - $304.95k
...Job Description The Smiths Detection Inc (SDI) Vice President of Operations position is based in Edgewood, MD, and will be the key Operations leadership role with overall responsibility for providing manufacturing, supply chain, logistics, sourcing, integrated business...
Work experience placement
Sixt
Fort Lauderdale, FL
20 hours ago
VP of Operations
...VP Of Operations For Colocation Data Centers As the VP of Operations for our colocation data centers, you will play a pivotal role in overseeing the day-to-day operations and strategic direction of our facilities. Reporting directly to the SVP Operations, you will...
Contract work
H5 Data Centers
Ashburn, VA
3 days ago
VP Operations
...industry. Come for the job, stay for the career. We are Canteen. Job Summary Position Summary The Vice President of Operations provides strategic leadership for multiple business units, ensuring operational excellence, client satisfaction, financial performance...
Full time
Contract work
Part time
Work at office
Local area
Remote work
Flexible hours
Compass Group, North America
Milwaukee, WI
4 days ago
VP of Operations
...rebuilding it using AI. We've raised $374M from Kindred, TCV, and others to do so. YC S24. The Role We are looking for a VP of Operations to build and lead the systems that make Corgi run. This is a hands-on leadership role for someone who enjoys creating order...
Flexible hours
Corgi Insurance Services, Inc
San Francisco, CA
4 days ago
VP of Operations
...Vice President of Operations It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Vice President of Operations is responsible for leading the day-to-day execution...
Rembrandt Enterprises
Eden Prairie, MN
20 hours ago
Head of Operations/VP of Operations
$170k - $220k
...critical connectivity needs in both the design process and the operating environment across the enterprise, automotive, and consumer markets... ...as the company expands its systems portfolio. The Head of/VP of Operations will be a key architect in building an agile operations...
Full time
Contract work
Flexible hours
AIRGAIN INC
San Diego, CA
4 days ago
VP of Operations
...Vice President Of Operations As the Vice President of Operations, you will be responsible for overseeing the daily operations of our remodeling projects, ensuring efficiency and quality throughout the process. With a commitment to quality craftsmanship and customer...
Full time
Monday to Friday
Weekend work
MTM
Newark, DE
3 days ago
VP of Operations
...Vice President of Operations Las Vegas, Nevada Full-Time Overview Our client, a fast-growing provider of smart security and alarm solutions, is seeking a Vice President of Operations to lead and scale its operational infrastructure from its Las Vegas headquarters...
Full time
Recruit Group
Las Vegas, NV
3 days ago
VP of Operations
...Vice President Operations, TSS Required Skills & Experience: Prior VP Operations experience in labor-intensive services (security, logistics, facilities, transportation, field services, etc.) Proven leadership of multi-site operations with large hourly workforces Proven...
Hourly pay
Contract work
Seasonal work
Local area
Insight Global
Hollywood, FL
4 days ago
VP, Operations
...Operations Leader We are looking for a dynamic Operations leader who will be responsible for working with the account leads in operationalizing the rollout and management of several projects for our client. In this role, this person will correspond directly with internal...
Shift work
3 days per week
Portland Communications
New York, NY
3 days ago
VP of Operations
...VP Of Operations Our client is a self-funded small business funding marketplace that connects small business borrowers with a network of established lender partners, allowing the company to focus its energy on marketing, lead generation, and the borrower experience...
Work at office
Relocation
Talentfoot Executive Search and Staffing
Miami, FL
1 day ago
VP Operations
...treatment, etc. - that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Vice President of Operations Location: Massachusetts Drive Growth. Elevate Care. Lead with Impact. Pyramid Healthcare is seeking a dynamic Vice...
Full time
Flexible hours
Pyramid Healthcare
Concord, MA
4 days ago
VP Operations
...Description XTEND is seeking an experienced Vice President of Operations to lead and scale the company's U.S. operational organization in... ...across the defense and national security markets. The VP of Operations will have executive responsibility for supply...
Xtend Inc
Tampa, FL
2 days ago
VP of Operations
$200k
...Vice President Of Operations Gulfstream Staffing has partnered with a nationwide Manufacturing company that is experiencing a growth phase... ...a Vice President of Operations role near Louisville, KY. The VP of Operations will lead operational transformation, team development...
Gulfstream Staffing, Inc.
Louisville, KY
1 day ago
VP of Operations
...Vice President of Operations Pittsburg, CA | Manufacturing • Supply Chain • Engineering • Solutions Delivery Build the Operation. Help... ...Bishop-Wisecarver (BW) is looking for a hands-on, strategic VP of Operations to lead Manufacturing, Supply Chain, Engineering,...
Bishop-Wisecarver
Pittsburg, CA
2 days ago
VP of Operations (Multi-Location)
$130k - $160k
...000-$160,000, plus performance-based bonuses. We're building something big - fast. And we're hiring a proven multi-location operator to help us scale. This is not a "learn as you go" role. This is for someone who has already led multi-site operations, owned P&...
Casual work
Work at office
Remote work
Chiro 1st
Bellevue, WA
20 hours ago
VP of Operations
$200k - $225k
...VP of Operations As a key architect of AOP's next chapter, this leader will build the operational foundation that positions AOP for scalable, profitable growth and long-term success. American Outdoor Products is the parent corporation of two purpose-driven food...
American Outdoor Products
Boulder, CO
20 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to VP of Operations. Be the first to apply!