University Library Technician

Position Title Electronic Resources Technician Department Library Services Primary Purpose of the Position The Electronic Resources Technician ensures reliable user access to eBooks, databases, and government documents by maintaining accurate holdings and metadata across library platforms and external systems. The position supports activation workflows, subscription records, license configuration in Alma under the guidance of the Assistant Director for Resources, and metadata quality control while troubleshooting access issues and verifying system consistency. This role contributes to the discoverability, compliance, and seamless accessibility of electronic resources through workflow support, reporting, and system monitoring. Responsibilities Maintain accurate activation and management of electronic databases, eBooks, and government documents. Support metadata accuracy, system consistency, and data integrity across Alma, discovery systems, and external systems (e.g., Tipasa, Springshare, OCLC Worldcat). Troubleshoot and resolve access issues reported by users and staff. Maintain and track subscription records, KBART files, and license terms under guidance from the Assistant Director. Support collection assessment through usage statistics and reporting. Participate in projects to improve workflows and efficiency. Other duties as assigned. Minimum Education and Experience Requirements Completion of high school and two years experience in office support, preferably as a library technician in a library. Knowledge, Skills and Abilities Program/Technical: Demonstrates knowledge of the arrangement and classification of U.S. federal and North Carolina state documents; demonstrates proper recording, handling, and processing of government documents received in print and non-print formats (journals, indexes, books, paper, microfiche, CDs, and DVDs); knowledge of the serials check-in module of the OCLC WMS; working knowledge of circulation policies and procedures. Client/Patron Service: Provides general and specific information to assist users with inquiries regarding the location and content of the government documents collection; assists with requests received in person, by email, telephone, or letter; assists users with identifying and using federal and North Carolina websites to access government forms and information. Data/Information/Records Management: Records, compiles, and submits accurate statistics of federal and North Carolina state government documents materials; tracks and compiles statistics on patrons’ use; instructs and explains to users basic guidelines, policies, and procedures for proper use and handling; develops guides to assist users with collections; updates government documents brochure when necessary. Communication (Presentations, Oral and Written): Greets and communicates clearly with library users about services, policies, procedures; answers questions promptly or refers patrons; turns in a monthly report on activities, outreach, classes, and statistics. Planning and Organizing Work/Supervision: Directs training, supervising, and evaluating student workers and manages the circulation desk during evening and weekend rotations. Preferred Qualifications Proficiency in Microsoft Excel, including use of formulas, functions, and basic data analysis for tracking subscriptions, usage statistics, and reporting. Experience with electronic resources, discovery systems, and library metadata management. Familiarity with electronic government documents and federal depository requirements. Experience collecting or reporting usage statistics (e.g., COUNTER reports). Knowledge of KBART files, OCLC, ALMA or library system workflows. Experience supporting license management, vendor communication, or subscription tracking. Ability to work collaboratively in a team and manage multiple tasks. EEO Statement This position is subject to the successful completion of an employment background check, which includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification, and credit history check (if applicable). Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information, or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds. Veteran’s Statement Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for its openings. #J-18808-Ljbffr