Archer Platform Engineer

Job Description

Role : Archer Platform Engineer / Administrator

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Location : Phoenix, AZ (its day 1 onsite)

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Contract Position

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Role Summary

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We are seeking an experienced Archer Platform Engineer/Administrator with 5+ years of hands-on experience managing and supporting enterprise Archer environments . The candidate should have strong expertise in Archer platform administration, Archer Control Panel, platform upgrades and maintenance, production troubleshooting, and Archer database analysis using SQL .

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The ideal candidate will be capable of independently diagnosing complex platform issues, collaborating with infrastructure and database teams, and ensuring the Archer platform remains stable, secure, resilient, performant, and operationally

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efficient .

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Key Responsibilities

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• Administer, maintain, monitor, and support enterprise Archer environments across Production and lower environments.
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• Demonstrate strong hands-on knowledge of the Archer Control Panel , including configuration, services, job processing, logging, authentication/integration settings, and platform troubleshooting.
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• Monitor overall platform health, availability, performance, and capacity and proactively identify potential issues.
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• Perform advanced troubleshooting of Archer production incidents involving application, web/application servers, database, integrations, APIs, data feeds, and infrastructure dependencies.
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• Understand the Archer database architecture/data model sufficiently to investigate application and platform issues.
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• Develop and execute SQL queries for troubleshooting, data analysis, validation, reconciliation, and root-cause analysis while following appropriate production controls.
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• Partner with DBA teams to troubleshoot database performance, blocking, latency, long-running queries, storage/capacity, and other SQL Server-related issues affecting Archer.
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• Support Archer version upgrades, patches and hotfixes , including upgrade planning, dependency assessment, environment readiness, testing, implementation, validation, and post-production support.
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• Support Disaster Recovery and resiliency exercises , including readiness, execution, validation, troubleshooting, and remediation.
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• Manage and troubleshoot data feeds, APIs/integrations, scheduled jobs, notifications, authentication, certificates, and other platform services .
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• Perform root-cause analysis for recurring incidents and implement sustainable solutions rather than relying on short-term fixes.
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• Support platform vulnerability remediation, certificate lifecycle management, technology risk, audit, and compliance requirements .
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• Maintain technical documentation, operational procedures, troubleshooting guides, and platform configuration documentation.
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• Participate in production deployments, change-management activities, incident management, and problem-management processes.
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• Collaborate effectively with application developers, Archer engineers, DBAs, infrastructure, cybersecurity, network, product, and business teams .
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