Administrative Program Specialist

About This Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Join the Louisiana Department of Health (LDH) as a management-level professional leading efforts to improve healthcare quality and regulatory compliance across more than 1,050 healthcare providers statewide. In this dynamic role, you'll analyze complex data, oversee the intake and monitoring of complaints and incidents, collaborate with IT and healthcare stakeholders, and help drive quality improvement initiatives that directly impact the health and safety of Louisiana citizens. If you enjoy problem-solving, data analysis, process improvement, and making a meaningful difference in healthcare services, this is an exciting opportunity to advance your career while serving the public.

An Ideal Candidate Should Possess The Following Competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.

Minimum Qualifications

Five years of experience in administrative services; OR

Six years of full-time work experience in any field plus two years of experience in administrative services; OR

A bachelor's degree plus two years of experience in administrative services; OR

An advanced degree plus one year of experience in administrative services.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Job Duties and Other Information

• Monitors and evaluates complaints, incidents, and compliance data for healthcare providers statewide to ensure adherence to federal and state regulations and identify opportunities for quality improvement.
• Oversees the intake, tracking, and analysis of complaints and incidents received through the statewide complaint workstation for long-term care and non-long-term care programs.
• Conducts complex research and analysis of programmatic operations, gathers additional information as needed, and prepares reports, findings, and recommendations for management.
• Serves as a subject matter expert on Health Standards Section processes and regulations, independently responding to inquiries and providing technical guidance to internal and external stakeholders.
• Collaborates with Information Technology staff to support the design, maintenance, monitoring, and enhancement of complaint tracking systems and reporting tools.
• Establishes and maintains effective working relationships with healthcare providers, agency staff, and external partners to support compliance initiatives and operational effectiveness.
• Analyzes operational challenges, assesses the impact of process changes, and participates in planning, meetings, and quality improvement activities to develop and implement effective solutions.

Preferred Experience

The following specific experience, qualifications and specialized skills are highly desired for non-probationary/permanent HSS employees interested in applying for this probationary, in-person opening at the State Office:

• Strong background in LDH/HSS databases and regulatory requirements;
• Proficient with data mining and analysis;
• Extensive experience with LDH/HSS programmatic operations and processes;
• Keen ability to conduct multifaceted analysis and inquiry;
• Experience with healthcare quality; and
• Knowledge of LDH/HSS and Medicare guidelines for programs and policies.

Position-Specific Details

Location: Office of the Secretary / Health Standards / East Baton Rouge Parish

Appointment Type: This position may be filled as a Probationary appointment or Promotional appointment

C

ost Center: 3071040205

Position Number(s): 50567011

How To Apply

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE .

Contact Information

Deanda Thymes

***email_hidden***

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

View phone number on jobradars.com

This organization participates in E-verify, and for more information on E-verify, please contact DHS at View phone number on jobradars.com.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here .

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

Insurance Coverage

More information can be found at

Parental Leave – Up to six weeks paid parental leave

More information can be found at

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System ( LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (
• Louisiana School Employees Retirement System ( among others

To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type “N/A” if no immediate family members are employed by LDH.

AC: Adapting to Change - How well do you stay flexible and adjust your behavior or work when things change?

• I resist change, struggle to adjust, and my performance suffers.
• I accept change with help and adjust slowly.
• I adjust quickly and stay effective during change.
• I lead through change and help others stay grounded and flexible.

AC: Adapting to Change - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

DIn: Demonstrating Initiative - How well do you take action and solve problems on your own without waiting for direction?

• I wait for direction, avoid ownership, and don’t solve problems.
• I meet expectations and help with solutions when asked.
• I take ownership, solve problems, and follow through.
• I take initiative, innovate, and deliver results beyond expectations.

DIn: Demonstrating Initiative - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

• Required Question