Customer Support Advisor

divh2Customer Support Advisor/h2pAs a Customer Support Advisor, youll be the first point of contact for boat and ATV shoppers, providing expert guidance and personalized support. Youll respond to customer inquiries, conduct proactive outreach, and help connect customers with their local Tracker Boat Center sales teams. Your role is key in delivering an exceptional customer experience and driving engagement through timely, knowledgeable, and friendly service./ppEmploys best practices for handling of inbound email inquiries and in/outbound telephone communications as prescribed by team leaders to help Boat and ATV shoppers with their information needs and set appointments with Tracker Boat Center team members at company-owned dealerships./ppAcquires and maintains company and product knowledge needed to assure quality response to customer inquiries./ppEmploys the Companys Consultative Sales Process as it relates to telephone engagement./ppWorks within and support of the Process Driven Environment of the Customer Care Center./ppCollaborates with retail store and Support teams to produce satisfying outcomes for customers./ppALL OTHER DUTIES AS ASSIGNED/ppMinimum Degree Required: High School Diploma or Equivalent/ppInbound/Outbound Call Center/Customer support center experience/ppStrong telephone skills, including voice quality, enunciation, grammar, listening./ppExcellent writing skills, including ability to compose grammatically correct consumer communications./ppPunctual and reliable work attendance/ppSolid selling skills and strong goal orientation/ppExcellent time management and organization skills/ppThe ability to succeed in a fast-paced goal, oriented environment/ppTeam-orientation and positive attitude/ppRegularly performs computer work and sits./ppOccasionally walks and stands./ppSeldom/never lifts up to 50lbs./ppPerforms tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making./ppEnjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!/ppMedical/ppDental/ppVision/ppHealth Savings Account/ppFlexible Spending Account/ppVoluntary benefits/pp401k Retirement Savings/ppPaid holidays/ppPaid vacation/ppPaid sick time/ppBass Pro Cares Fund/ppAnd more!/ppBass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law./ppQualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io./p/div