Home Health Market Executive of Operations

Become a part of our caring community The Market Executive of Operations (MEO) will be responsible for monitoring branch operations specific to the assigned market, ensuring financial, clinical, and quality operations comply with government regulations, corporate policies, and guidelines. They will develop strategies, overall branch business plans, annual planning, and budgets for the assigned market, generate market quality assessment reports, review patient satisfaction data, and work closely with AVPO and cross‑functional teams at region and corporate levels to ensure success across the assigned markets. Essential Functions (Those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation). Assigned to a specific market within the area, manages Branch Directors within the assigned market, including people leadership management. Develops strategic plans, including growth strategies, budget adherence, and annual planning, achieving financial goals. Reviews and analyzes assigned market conditions, competitors, and business volume. Coordinates with Business Service Center for accounts receivable activities related to branch billing, payroll, credit, and data entry activities. Partners with sales counterpart to ensure continued branch growth by expanding new and existing client base. Partners with Clinical counterpart to ensure clinical operations and quality metrics meet or exceed KPI’s. Supports and ensures execution of performance improvement plans, as necessary. May partner with Intake team, overseeing the process for referrals and pre‑authorization/eligibility for the assigned area. May oversee backfill for Branch Director and fill‑in when Branch Director role may be open. Knowledge, Skills, Abilities, and Expectations Use your skills to make an impact Strong people skills with ability to collaborate with cross‑functional teams. Strong executive presence, leadership, and managerial skills. Good organization and communication skills; a high level of emotional and engagement intelligence. Drives organizational culture within assigned area and drives people development efforts. Ability to coach, mentor and engage with Branch Directors and Weekend Managers. 60‑90 branch in‑person touchpoints per year. Travel approximately 50%. Education Bachelor's degree in clinical (nursing, therapy), healthcare administration, business or related field required; including 3 years in Branch Director role generally required. Licenses and Certifications RN and/or Clinician licensure, preferred. Experience 8 or more years of experience with multi‑site healthcare operations preferred. Experience with EMR and/or HIM Systems. Outstanding leadership and managerial skills. Good organizational, interpersonal and communication skills. Strong engagement, emotional intelligence, and executive presence. Strong financial and business acumen with proven ability to create practical solutions to address business challenges. Work at Home Requirements To ensure home or hybrid employees can work effectively, a self‑provided internet service with at least 25 Mbps download and 10 Mbps upload is required. A dedicated, interruption‑free space is needed to protect member PHI/HIPAA information. Occasional travel to Humana offices for training or meetings may be required. Scheduled Weekly Hours 40 hours per week. Pay Range $123,800 – $170,300 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance. Description of Benefits Humana, Inc. offers competitive benefits supporting whole‑person well‑being, including medical, dental, vision, 401(k) retirement savings, paid time off, parental and caregiver leave, disability, life insurance, and more. About Us CenterWell Home Health specializes in personalized, comprehensive home care for patients with chronic conditions or recovering from injury, illness, surgery, or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech‑language pathologists, home health aides, and medical social workers working together to help patients rehabilitate and regain independence. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. Humana also takes affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance individuals with disability or protected veteran status, basing all employment decisions only on valid job requirements. #J-18808-Ljbffr CenterWell Home Health