Collections Specialist

Prysmian is the world’s leading manufacturer of wire and cable. Our North American footprint expanded in 2024 with the acquisition of McKinney, Texas-based Encore Wire. With nearly 9,000 dedicated team members in North America and 33,000 globally, every year Prysmian manufactures thousands of miles of underground and underwater cables for power transmission and distribution, medium and low voltage cables for construction and infrastructure as well as a comprehensive range of optical fibers, copper cables and connectivity for voice, video, and data transmission for telecommunications. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is committed to excellence as we help transform the world around us. Objectives Manage a specified territory categorized by Encore Independent Sales Representatives Resolve pricing claims / deductions by requesting and / or validating customers debit memos against the support in the system while working directly with our customers and Encore Reps Work with QC / Shipping / Sales on claims and when necessary, schedule pick-up of requested return material Issue credit / debit memos within 24-48 hours of receipt of goods Support adjustments with proper validation and support Manage freight claim by providing raw material scrap values and re-claimed materials while tracking the funds received Process / Track commission deductions as needed Run Reports and manage unresolved chargebacks / deductions Collect unearned discounts when necessary Provide support to other team members who are absent Required Skills Extremely Organized Excellent time management skills TEAM PLAYER – Able to work well with other team members and offers to assist where others need it without management directive Excel proficient Great communication skills is an absolute requirement as communication via telephone is our preferred method of communication over email Thorough documentation skills (leaving notes for on deductions for others to see if needed) Punctual and great attendance, can self-manage work hours based on workload (hours of operation in department is 745A to 5P) Preferred Bachelor’s Degree and or 5 years of experience Job Offer Fraud Alert We take the security of our candidates seriously. Please be aware of job offer scams involving individuals falsely claiming to represent our company. Our company will never: Ask for payment, fees, or financial information at any stage of the recruitment process Request passwords, banking details, or copies of personal identification via email or text Extend a job offer without a formal interview process Communicate from non-company email addresses (e.g., Gmail, Yahoo) All legitimate communications from our recruitment team will come from an official company email domain (ending in @prysmian.com). If you believe you have been contacted regarding a fraudulent job offer or are unsure about the authenticity of a message, please contact us directly at View email address on click.appcast.io. Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business. Visit our DE&I Page to learn more about Prysmian’s commitments. Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr Prysmian