Physical Therapy Front Office Administrator

Job Description

Job Description

Ready to join a team where you can have meaningful impact? Body One Physical Therapy currently has an opening for a Full Time Front Office Administrator available in our North Meridian location, Monday - Friday 9am - 6pm. This is a key role in our patient care team that supports our patients, physical therapists, and overall office operations. Come see us to learn more about this exciting role and be a part of our exceptional care team!

Company Overview

Body One Physical Therapy is a privately-owned PT provider with three offices on Indianapolis' north side. We provide unmatched, personalized health and wellness services to clients in an out-patient PT setting. Body One Physical Therapy views every patient and employee interaction as an opportunity to help that person reach their goals and provides world-class resources to assist. With a focus on personal and professional growth, Body One Physical Therapy seeks team members who have a vision for teamwork and success.

Job Summary

The role of a Front Office Administrator is the initial point of contact with patients and a liaison between patients and clinic staff. They are responsible for being able to effectively and professionally communicate company policy, procedures, insurance and benefits information while providing exceptional customer service. The position is responsible for following all office, compliance, Medicare and HIPAA privacy and security policies.

Responsibilities and Duties

• Answer phones, take and/or triage calls.
• Schedule patients for services and help the team ensure treatment goals are met. 
• Manage the schedule, waitlist and rescheduling needs for efficient operations.
• Communicate with patients to explain the clinic's practices for insurance, payment, and scheduling.
• Contact insurance companies before the patient’s first visit to verify insurance coverage and obtain authorization when required. Communicate with patients to explain what will or will not be covered.
• Collect patients' co-payments and patient due balances at each office visit. 
• Process incoming correspondence including emails, voicemails and faxes.
• Perform other office support work for PT team as needed.
• Assists to ensure compliance with Federal, Medicare and contractual guidelines and company compliance policies

Qualifications and Skills

• Min. High School Diploma or GED required; Associates Degree or college level business courses preferred.
• Previous experience in a busy medical office or similar face-to-face customer service environment requiring strong communication, organization, and follow-through skills required.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Effective computer and technology skills.
• Ability to handle multiple tasks in a very busy environment.
• Demonstrated interest in self-development and the development of the staff.

Benefits  

Competitive pay and a professional, family-oriented working environment. A full-time position offers the following benefits: medical, dental, vision and life insurances, retirement savings with company match, short- & long-term disability, EAP, etc. as well as paid holidays and paid time off.

Apply online or in person at Body One Physical Therapy

8902 N. Meridian St., Ste 120 - Indianapolis, IN 46260