Director of Veterinary Services (Practice Manager)

Job Description

Job Description

Salary: $75,000 - $90,366

Strengthen Veterinary Care Through Exceptional Leadership

The Humane Society of Central Oregon (HSCO) is seeking an experienced veterinary operations leader to oversee the day-to-day operations of our Veterinary Services Department. Working alongside the Executive Director and our Shelter and Outreach Veterinarians you'll ensure our veterinary teams have the people, systems, and operational support they need to provide exceptional care to animals and the community.

This is an opportunity to lead a talented team, improve systems and workflows, and help shape the future of veterinary services at one of Oregon's leading animal welfare organizations. If you're passionate about developing people, driving operational excellence, and supporting veterinarians so they can focus on practicing medicine, we'd love to hear from you.

Please note: no licensure is required for this role.

What You'll Do

• Lead the daily operations of HSCO's Veterinary Services Department, supporting both shelter medicine and community veterinary outreach.
• Recruit, supervise, coach, and develop veterinary support staff while fostering an engaged, collaborative team culture.
• Partner with the Executive Director and staff veterinarians to align staffing, workflows, resources, and operational priorities.
• Improve systems and processes that enhance efficiency, communication, employee engagement, and patient care.
• Oversee inventory management, purchasing, equipment maintenance, vendor relationships, and veterinary software systems.
• Monitor departmental performance, analyze operational metrics, and implement continuous improvements.
• Assist with budget development and ensure responsible stewardship of departmental resources.
• Ensure compliance with applicable regulatory requirements, including OSHA, DEA, and Oregon Veterinary Medical Examining Board standards.
• Serve as a member of HSCO's Senior Leadership Team, contributing to organizational planning and strategic initiatives.
• Build strong partnerships across departments to improve collaboration and organizational effectiveness.

What Success Looks Like in Your First Year

Within your first year, you'll have:

• Built strong partnerships with the Executive Director and leaders across the organization.
• Developed an engaged, high-performing Veterinary Services team through effective coaching, communication, and accountability.
• Improved workflows, staffing systems, and operational processes that support efficient, high-quality veterinary care.
• Strengthened collaboration between Veterinary Services and other departments to improve organizational effectiveness.
• Ensured veterinary facilities, equipment, inventory, and resources consistently support clinical excellence.
• Positioned the Veterinary Services Department for long-term operational success through sustainable systems and continuous improvement.

Qualifications

Required

• Demonstrated supervisory or management experience.
• Experience leading veterinary support staff or comparable teams within a veterinary practice, shelter, or animal welfare organization.
• Strong understanding of veterinary operations and workflow.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Commitment to HSCO's mission and values.

Preferred

• Five or more years of veterinary operations or animal welfare experience.
• Certified Veterinary Practice Manager (CVPM).
• Experience in shelter medicine, nonprofit veterinary practice, high-quality, high-volume spay/neuter (HQHVSN), or community medicine.

Compensation & Benefits

At HSCO, we believe our people are our greatest asset. We offer a competitive benefits package that includes:

• Salary range of $67,700$90,366, depending on qualifications and experience
• 100% employer-paid medical insurance
• 100% employer-paid dental and vision insurance
• Simple IRA with a 3% employer match
• Generous paid time off and paid holidays
• Employee Assistance Program (EAP)
• Significantly discounted veterinary care for employee pets
• Professional development and continuing education opportunities

Join Our Team

The Humane Society of Central Oregon is a nonprofit animal welfare organization dedicated to strengthening the human-animal bond through compassionate care, sheltering, adoption, accessible veterinary services, humane education, and community partnerships.

If you're ready to build strong teams, improve veterinary operations, and make a lasting impact on animals and the people who love them, we'd love to hear from you.