Senior Product Operations Manager

Role Description

The Director, Product Operations owns BigPanda's product operating system end-to-end, serving as the connective tissue between Product, Engineering, and GTM (Sales, SE, CS, Support). This role translates works closely with the CPO and other engineering / product leaders to provide operational leverage for fast-moving product teams bringing Agentic products to market. The mission includes creating this leverage and building it into an AI-native operating system rather than a manual coordination layer. This role prototypes the tools that make it possible and collaboratively owns them.

• Own the product operating system end-to-end.
• Serve as the connective tissue between Product, Engineering, and GTM (Sales, SE, CS, Support): translate enterprise deal requirements and customer commitments into product requirements and help turn roadmap/launch status into clear communication to GTM teams.
• Run the AI-powered voice-of-customer & other programs:
  • Build an automated intake/synthesis system that ingests signals from customer feedback, support, Sales/CRM, and enterprise escalations, classifies it by product, and routes prioritized themes into roadmap planning.
  • Extend this into running structured beta/design-partner programs for new AI capabilities with tight feedback loops and clear success criteria.
• Own launch readiness across products:
  • Support individual products in coordinating GTM enablement, launch readiness cadence, run X-functional checkpoints, pricing/packaging, and support/CS handoff so releases land cleanly with enterprise customers, spanning both AI-native features and platform capabilities.
• Build:
  • Personally prototype internal tooling (via low-code/agent frameworks and APIs) — beta trackers, launch dashboards for AI capabilities — validating the workflow hands-on before handing it off to harden at scale.
• Unify metrics:
  • Stand up a single automated reporting layer spanning quality/adoption metrics for AI capabilities and uptime/usage/expansion metrics, replacing manual QBR and roadmap-review prep.
• Be the org’s force multiplier for AI-native execution:
  • Actively identify which manual cross-functional processes in Product, Business Ops, or Engineering Ops are ripe for agentic automation, ship a first working version yourself, and drive adoption.

Qualifications

• 5+ years in Product Operations, product management or an operational role at a high growth company.
• Real grounding in both Product and Engineering — as comfortable in a sprint/architecture conversation as in a strategy/roadmap review.
• Direct experience across multi-product, platform, or AI-native companies and understands the different rigor each demands.
• Hands-on fluency with AI tools and agent/low-code frameworks — able to personally build automations and prototypes, not just direct others to.
• Strong data fluency with the ability to turn noisy qualitative and quantitative signal into a clear executive narrative.
• Enterprise SaaS background — familiarity with the pricing/packaging, SKU, and sales-cycle mechanics that come with an enterprise motion.
• A genuinely high “get it done” bias — a full-stack operator who ships the first version personally rather than waiting on a team or a process to catch up, and is comfortable filling gaps wherever they show up.
• Proven ability to drive alignment across teams like Product, GTM, and Engineering without direct authority, a natural bridge builder, comfortable with Ambiguity.
• Executive-level communication — credible with senior stakeholders.

Benefits

• Competitive equity.
• Remote-first environment.
• Unlimited PTO.
• Twelve (12) paid holidays throughout the year.
• Comprehensive health benefits.
• #PandaParent support: Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
• Financial planning services.
• Employee learning & development budget.
• Values-based recognition (quarterly and annually).
• Social community & ERG programs.
• Dog friendly office.
• Lunches provided in office.
• Flexible work environment along with a work-from-home stipend to support remote work arrangements.
• Values-based culture.