Product Delivery Manager- Payments Operations

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Data Product Delivery Manager within Corporate and Investment Banking Payments Operations - Data Insights and Analytics Solutions Team, you work to enhance and optimize the delivery of data products to assist operations in gaining insights for continuous improvement, manage risk and prepare for future growth.

Job responsibilities

• Manages end-to-end product delivery processes including intake, feasibility decision-making, dependency management, release management, product operationalization, and product performance monitoring
• Manages change management activities across functional partners ensuring adherence to the firm's risk, controls, compliance, and regulatory requirements
• Executes product roadmap by taking ownership of multiple projects at the same time
• Effectively tracks timelines and dependencies while monitoring blockers/risks, liaising with multiple stakeholders
• Creates quality product documentation including requirements specifications, business cases, test scenarios and material for users awareness

Required qualifications, capabilities, and skills

• Strong experience or equivalent expertise in product delivery management
• Experience in senior stakeholder management, navigating through complex situations providing clarity to teams and leading by influence
• Demonstrated ability to execute operational management and change readiness activities independently by acting as a change agent
• Effectively manage risk, cross-impacts to ensure business continuity
• Proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, Development lifecycle, Agile methodology

Preferred qualifications, capabilities, and skills

• Experience in handling data/automation tools such as Tableau, Alteryx, Databricks paired with strong query (e.g. SQL) skills to validate business requirements and defining metrics is preferred.
• Proficiency in product delivery tools such as JIRA, Confluence
• Hands-on experience in the area of data modeling and analysis to discover beneficial insights
• Wholesale Payments lifecycle domain expertise would be a plus
• E xperience supporting more than one CCB Operations Function/Line of Business

Additional information

• Visa sponsorship is not available for this position
• Work schedules will be full-time in office, on a 40-hour per week schedule

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans