Shuttle Service Dispatcher

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Shuttle Service Dispatcher

Full-time Regular Syracuse, NY, US

2 days ago Requisition ID: 2229

Salary Range: $19.00 To $20.50 Annually

Shuttle Service Dispatcher - Coordinates and reports on shuttle operations to ensure we deliver a safe, efficient, on-time, and excellent passenger transportation service.

VPA has been in the Transportation and Parking Industry for over 35 years and operates a fleet of shuttle vehicles in Syracuse. We are seeking a new team member to help operations run smoothly.

This is an in-person role that can not be performed remotely, and will be located in Syracuse.

Starting Pay Range: $19.00 - $20.50 based on experience and education.

Schedule: We are seeking both a morning dispatcher to work from 5am-1pm, and an evening dispatcher to work 1pm-9pm.

These are Monday through Friday roles primarily, but flexibility will be needed in the event of other staff needing time off, or large weekend events/etc.

Please be clear on your application as to which shift you are available for.

Core Responsibilities

• Dispatching & basic daily tasks:
• Check on the status of vehicles that have gone in for maintenance/inspection and coordinate pickup/delivery.
• Review and edit the schedule as needed with coordination with management.
• Ensure drivers have their proper uniform, proper vehicle, are logged in to various programs, and have instructions for their shifts.
• Coordinate shuttle cleaner’s tasks for that day.
• Real-Time Monitoring: Track vehicle locations using GPS or radio logs to keep fleets on schedule. Assist passengers with problems requesting rides or tracking shuttles through the shuttle tracking app.
• Communication: Maintain constant contact with drivers via two-way radio, phone, or dispatch software. Be able to take in, document and research customer complaints from staff regarding services. Call locations at various times to ensure staff is onsite.
• Problem Solving: Report traffic delays, accidents, vehicle breakdowns, passenger inquiries, and emergency response coordination.
• Recordkeeping: Complete and email daily, weekly, and monthly reports, review and enter driver hours into payroll, and track vehicle maintenance. Review driver logs for completeness and accuracy.
• Safety: Review video from the vehicle camera system, track employee safety record and create performance reports.
• Perform other related duties as assigned.

Key Skills & Qualifications:

• Communication: Clear speaking voice and strong active listening skills for passenger and driver interactions.
• Multitasking: Ability to handle multiple live feeds, calls, and schedule updates at the same time.
• Tech Proficiency: Familiarity with GPS tracking, dispatch software, scheduling software, vehicle camera system, and basic office programs.
• Composure: Calm decision-making during high-stress situations like upset customers, drivers, or schedule disruptions.
• Education: Associates / bachelor’s degree in business administration or High school diploma or equivalent with prior customer service or transportation experience is preferred.
• Excellent verbal and written communication skills.
• Basic understanding of geographical area and mapping programs to facilitate efficient routing.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.