Program Assistant

Program Assistant

Catholic Charities is seeking a dedicated, organized, and compassionate Program Assistant to support our Center for Immigration & Citizenship Legal Assistance (CICLA). This position plays a vital role in ensuring the efficient daily operation of the program by providing administrative, programmatic, and logistical support while assisting clients, staff, and community partners.

What We're Looking For:

• A professional, organized, and detail-oriented individual with strong administrative skills
• Excellent verbal and written communication skills
• Ability to work independently, manage multiple priorities, and maintain confidentiality
• Commitment to serving diverse and vulnerable populations with cultural sensitivity and respect
• Bilingual proficiency in English and Spanish required
• Alignment with the mission, vision, and values of Catholic Charities

Key Responsibilities and Duties:

• Answers phones, emails, and general inquiries from clients, staff, and community partners.
• Schedules appointments, meetings, and program-related events.
• Maintains calendars and program schedules to support efficient daily operations.
• Prepares correspondence, reports, presentations, and other program documents.
• Assists with program reporting and compliance requirements as requested.
• Supports Center staff with client case preparation and related administrative tasks.
• Obtains preliminary information from walk-in and phone clients and provides information and referrals to community resources as needed.
• Maintains organized filing systems and accurate program records.
• Tracks, monitors, prioritizes, and follows up on multiple assignments, projects, and deadlines.
• Maintains confidentiality of client, program, and agency information.
• Responds appropriately and respectfully to the cultural differences present among the Agency's service population.
• Incorporates and demonstrates the mission, vision, core values, and activities of Catholic Charities in a positive and professional manner with staff, clients, community partners, and the general public.
• Performs other duties as assigned by the supervisor.

Qualifications Required:

• Experience: Minimum of three years of administrative experience required.
• Proficiency with Microsoft Office Suite and database systems required.
• Strong oral and written communication skills.
• Ability to communicate and work effectively with diverse clients, staff, and community partners.
• Experience working with agencies serving vulnerable populations preferred.
• Must be able to work independently with minimal supervision and effectively interact with the public.
• Bilingual in English and Spanish required.
• Education: High School Diploma or GED required. Associate degree in Business Administration, Human Services, Social Services, or a related field preferred, or an equivalent combination of education, training, and relevant experience.
• Experience in nonprofit, immigration, legal services, or human services environments is preferred.

Must pass a state-enforced background check.